@Beki_EONNext I don't know how to send I picture on this site to you
No electricity and no payments from the government energy grants
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- ebss
- ebss voucher
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Level 9117-12-22@Beki_EONNext
it looks to me as though @Marco has been given erroneous information by customer services. He is getting conflicting information from different sources and this is adding to the confusion. So best if we volunteers butt out I think, especially as we don’t have anything to offer beyond that already given.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 9217-12-22@meldrewreborn
Agreed. I've dedicated enough effort to this and there is nothing more in my toolbox.Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 918-12-22@meldrewreborn thanks for trying anyway. I appreciate it. Take care -
Level 918-12-22@Anasa_EONNext I have enough credit at the moment . But if need an mpamm number number to go with my meter. The woman downstairs has mine attached to her meter. I don't know how and I don't know how to get my own mpann number attached to my meter
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Community Manager18-12-22@Marco thanks for getting in touch, you'll need to speak with a Digi Energy Specialist regarding this, when I looked into your account though this is something that is already being worked on for you and can take up to 12 weeks there is not quick fix I'm afraid.
The main thing is that you do have credit on the meter at the moment and you were able to get the energy voucher added to your name, if you were not able to get the voucher onto your meter we would have been able to step in to make sure that you stay on supply as we understand that there isn't anything you can do at the moment and we are working on the metering issues 😊'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
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Level 918-12-22@Anasa_EONNext. Thank you
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Community Manager18-12-22@Marco You are very welcome! I can see that @Beki_EONNext has also taken your info to chase this up so you are in good hands and you also have the Community folk who are wonderful at helping out and alerting us if need be so please get back to us any time even if it's just for an update on this.😊
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Level 9118-12-22@Anasa_EONNext
what is so complicated in getting the MPAN for one meter linked to the correct address and customer? Are all the actions necessary in E.On Next’s hands or are others involved? I find the acceptance of up to 12 weeks to correct this matter astonishing. -
Level 918-12-22@meldrewreborn the woman downstairs has my mypan. Number attached to her meter. As well as her own mpann number for her address. That's why 1 of my vouchers went to her address with my name on it but not my address. I need an mpann to run with my metre so how do I get an mpann number to and stop my vouchers going to the woman downstairs
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