@Han_EONNext everything has been done through email to Eon Next
No electricity and no payments from the government energy grants
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Level 9115-12-22@Han_EONNext
I’d like to remind the team that people come here out of desperation because the customer services fail to resolve problems.Last edited by Beki; 16-12-22 at 18:14. Reason: Removed the specific 'community team'
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 9115-12-22@Marco. I was replying to Han on the staff here, the rest of us are customers just like you. That means most can only offer advice , while just a few have the ability, if not necessarily the inclination, to do something about it. I’m on your side trying to get this resolved. The staff here though seem to want you to try yet again to go down the route you’ve already tried with zero success.
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Level 115-12-22I use the key mine is an old prepayment and I still haven’t received the voucher I’ve tried to get in touch with someone no ones answered me was the same last month as well🤦🏼♀️ have you had any luck? -
Level 9115-12-22@Han_EONNext
please don’t beat around the bush!
can you please refer specifically to the part of the community values you think I’ve breached. The exact words in the community values and the words I used that forms the breach. It seems to me that the team hide behind community values when there’s evidence of incompetence in customer sevices.
EDiIT still waiting for the PM !Last edited by meldrewreborn; 15-12-22 at 16:29.
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Level 9115-12-22
Hi @Marco, I appreciate you’re new at this but please have another read of @meldrewreborn’s posts so you can see he is on your side and sticking up for you. He is trying to get someone at Eon Next to actually do something to help you. He deserves a medal for sticking up for customers such as yourself, in my opinion.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 915-12-22@JoeSoap I'm sorry about that. I'm just looking for help and don't understand how all this works. Sorry again
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Level 9115-12-22@Marco
No need to apologise to me, honestly. I can just see you’ve misinterpreted @meldrewreborn’s posts and wanted to help you understand what he’s trying to do on your behalf. He’s fighting your corner.
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