[Marco]

I chapped her door and she had 1 voucher but it's her address on it and I don't have ID to cash it. And Eon Next said they are sending all the rest to her address. I've tried to tell them it's the wrong flat number but there just not listening. I've emailed the CEO of eon Next and still nothing

[retrotecchie]

@Marco

In which case, the ombudsman should be able to help. I'll still flag the team just in case anyone can accelerate a solution.
@Beki_EONNext @HannahD_EONNext @PeterT_EONNext @Han_EONNext @Bennie_EONNext @DebF_EONNext @Anasa_EONNext

Folks....we need to sort this for Marco. Sooner rather than later....someone else is getting his vouchers and he's missing out.

[Marco]

Thank you very much for any help you can get me. I need my vouchers with my flat number on them 10/cBut they told me yesterday that they where sent out. But there going to the woman's house downstairs. And I can't cash them as it's not my flat number. It's my name on it but not my flat number. Thanks again for anything you can do. ,2 months ago they left me without electricity for over a week. It's a disgrace.

[meldrewreborn]

The supplier has 8 weeks to resolve or close a complaint, if they don’t do that the ombudsman beckons.

[Han_EONNext]

Morning @Marco

I am sorry to hear that the vouchers have been mayhem for you - It's certainly not what we want!

Have you contacted your complaint handler or customer service? They can for sure get this sorted out and the vouchers on the way to you.

[Marco]

@meldrewreborn I have a prepayment meter and my vouchers are going to the woman downstairs. I don't understand as they say my meter is not connected to the energy hub or whatever they call it. But they do supply my electricity as we know that now. The problem is with there being 2 meters in the same building being similar and they can't seem to work it out. And all the while I'm getting no vouchers sent to my address but someone else's address downstairs

[meldrewreborn]

@Han_EONNext

have you looked at the whole thread?

it’s great to say that it can be fixed - but the whole point is that it hasn’t over a very long period.

when is somebody going to take ownership and resolve the issues completely? Your reply doesn’t add anything at all. Sorry but it’s true.

[Marco]

@meldrewreborn I'm sorry you think that way. I'm just looking for help. So if your going to send messages about pets then send them to someone else please. I need constructive information about how to get my vouchers. Thank you anyway. I'm new to rhis

[retrotecchie]

@Han_EONNext
@meldrewreborn

The other factor in play here is that this other person has been incorrectly receiving @Marco 's vouchers. Has this other party also been sent their own as well. E.On Next must be keeping tabs on the vouchers as they send reminders if the vouchers haven't been used as they are only valid for 90 days.

Surely it's not beyond the ken of someone to look at the address itself, disregarding flat numbers but just looking at the street address of the block itself and see how many customers reside in the block, and then tally up vouchers issued against number of residents supplied by E.On Next?

Marco says the neighbour received one of his vouchers, and is likely to receive the others too because of the flat number issue. He says it's his name on the voucher rather than hers, so I'm also struggling to understand why even if his address on ID doesn't match to the flat number, the building address and his name should be sufficient for the Post Office to process the voucher onto the key?

A similar problem has arisen in a block of flats I used to live in many years ago. A former neighbour I keep in touch with has had similar problems with vouchers not being sent to the correct flat. Fortunately, the six flats that get vouchers from E.On Next are all on the tenant's panel, so when they go to the monthly tenant meetings, they all shuffle vouchers around so everyone has their correct voucher! But this only works if everyone knows each other and are all scrupulously honest. The problem should not arise in the first place, and is completely down to the suppliers, not the customers.

[Han_EONNext]

@Marco - when was the last time you spoke with us? Was it via email or social media? Or perhaps on the phone?