My daughter has been with eon for over 10 yrs with good credit, she is having to move house and informed eon that the house she was moving too had a prepayment meter from another company ..no problem they say just let us know when you move and they'd sort it back to a credit account with them....she moves and then suddenly we can't do anything until sometime next year when the credit law changes ?...no idea what this and she's not a new customer without a credit history with them...she is now forced to use a extortionate prepayment company ...any advice,should she go to citizen advice ?
Many thanks all I'm waiting to hear back from eon.... hopefully this side of Christmas as this prepayment meter is eating her money at an alarming rate even with the boiler switched off...you go figure it.
Eon can still adopt the meter. Just because the meter is currently with another supplier doesn't mean anything. However, it has nothing whatsoever to do with credit rules. Not installing a regular credit meter will be penalising an existing customer for no reason. Just insist they change the meter and if they don't, change to a supplier that will.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
E.On Next have not been able to move customers to credit until recently, the reasons vary.
it appears you daughter has been misled, and so she should make a complaint, and check out other suppliers for the ability to switch to credit. Get assurances in writing! Because the change will cost money which will not be recoverable it may be that fee if any will want to do it.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Now, one excuse they use is they don't have supplies of conventional credit meters any more.
Don't listen...because for every conventional meter they replace with a smart one, a perfectly good conventional one ends up in the back of the van...there are depots full of them and even companies that refurbish, recertify and resell them. And if they only have a smart meter...that's one more towards their rollout quota which most companies are months if not years behind.
They'd prefer to provide a smart meter, no doubt. So long as the punter got the credit meter, smart would just score an extra one for their rollout scores. Win-win, as I see it.
However, my thought process would be fit anything to retain a loyal customer rather than refuse and let some other company take them on. But, I'm not an energy supplier.
Also they are under remit to fit smart meters by end 2025 (which they will miss), but why install a traditional meter now when it will be replaced within a few years.
@Han_EONNext
EonNext didn't want to know!!! Ten years and in credit !!! But she's not on a prepayment anymore as EDF offered to move her onto the ordinary "credit" account, so all the credit she had went to EDF. Well done EON another lost customer.
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