[MS45]

Hi
My bank account is set up to take for electricity and gas and the direct debit is going out for the electricity but not the gas and I need to know if this is correct.

[Bennie_R97]

@MS45 there can be a few different scenarios based on what we have talked about so far.

- the gas meter is not communicating with us and therefore the bill for the gas does not generate any invoice. If this is the case you should try and add a reading on your online account by checking it on the meter and see if after you input that reading an invoice is created in the following 48/72 hours - if not I would get in touch with our customer service.
- The second scenario, is that your meter works absolutely fine, but unfortunately there might be a specific 'block' or 'glitch' in the system. In this case, our customer service team can support you with that.
- The gas might not be in supply with us and we can have a look in your account and investigate that. In this case though I would still get in touch with customer service.

Have you looked at all our different ways of which you can get in touch with us.

[retrotecchie]

@MS45

Unless you have gas and electric under two separate accounts, your one Direct Debit should just be for your combined energy bill.

[meldrewreborn]

@MS45

if it isn’t correct you’ll have them onto you soon enough!

[Bennie_R97]

Originally Posted by MS45

Hi
My bank account is set up to take for electricity and gas and the direct debit is going out for the electricity but not the gas and I need to know if this is correct.

Have you checked in the bills you are receiving if the gas has been billed at all ? It might be useful to see if that it is happening, it should be automatic, but if it doesn't, then it might be a glitch in the system on our end that needs to be looked at.
Also, do you have smart meters or credit meters? Are we receiving the readings monthly ? I am asking these questions are these are all interconnected with the direct debits.

Happy to help where I can 😀

[MS45]

Originally Posted by Bennie_EONNext

Have you checked in the bills you are receiving if the gas has been billed at all ? It might be useful to see if that it is happening, it should be automatic, but if it doesn't, then it might be a glitch in the system on our end that needs to be looked at.
Also, do you have smart meters or credit meters? Are we receiving the readings monthly ? I am asking these questions are these are all interconnected with the direct debits.

Happy to help where I can 😀

Hi

I am on a smart meter and the bill I get just refers to electricity