hi ive been tryna call on behalf of my aunt that is vunerale but havent been able to get hold of anyone
been on hold for 2 hours
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Level 9210-12-22@karlmred
You probably won't at the weekend as the offices are closed.
What's the issue? Perhaps we can offer some advice.Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 210-12-22@retrotecchie eon gave us an emergency gas code to help us through but it doesn't work and down to last couple pound on the gas and my aunt's vulnerable prone to sepsis , has minerse disease and a bone condition -
Level 9210-12-22@karlmred
How long did you wait before trying the code? Normally you need to wait at least two hours before the code works at a payzone or pay point terminal.
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Level 210-12-22@retrotecchie yes I waited 3 hours tried last night , and tried today in post office and 2 different shops .. they all say need a barcode not just digits
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Level 9210-12-22@karlmred
They should have given you a 9 digit number, called an RTI number.
That can be hand entered on a payzone terminal. If the muppet in the shop doesn't know how to do this, ask them to read pages 32 to 36 of their payzone terminal manual which will explain how to do it.
You will need to then not top up, but go and put the card in the meter to 'reprogram' the meter. Then, go back out and top up in the normal way, come back and reinsert the card and it should then top up.
For reference
Last edited by retrotecchie; 10-12-22 at 15:48.
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Level 210-12-22@retrotecchie thank you I think I found the problem , they person only supplied me with 7 digits of the number .. I guess for the time being I'll sell something to make sure we be warm during this weekend . Thank you
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Level 9210-12-22@karlmred
My apologies....typo. I meant a 7 digit number, not 9. My mistake. See details above if you need to explain to the shop how to do it. Barcodes are just for things like the government vouchers. Keypad entry will work fine.Last edited by retrotecchie; 10-12-22 at 15:52.
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Level 9210-12-22@karlmred
Good luck, but armed with the knowledge above, you should be just fine now. Don't top up. Take the card to your Aunts, whop it in the meter, let the meter update, then go out again to top up later if needed.
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