[Sarah288]

Hi. Has anyone else not gotten their December £67 yet? Everyone I know has got theirs and seems on here it was sent on the 2nd so wondering why I don't have mine?

[JoeSoap]

@Sarah288
The energy companies have guidelines from the government saying they should seek to have the vouchers received within 11 working days of the start of the month. With the Royal Mail strikes and resulting backlogs I wouldn't be too worried just yet. I'm not sure where the posting date of the 2nd has been posted on here but again, with Christmas mail and strikes, delays can be expected. I hope you get it soon.

[Sarah288]

@JoeSoap Hi. This is for direct debit not vouchers. Before it has just been credited to my account.

[JoeSoap]

@Sarah288
My apologies. These issues of delays are mostly to do with vouchers. I have just checked my account and as you say, the payment was credited on the 2nd. Was your payment for November received by this stage of the month? Mine was received on 1st Nov.

[Sarah288]

Yeah my last one was on the 1st November so seems odd to still not have it.

[JoeSoap]

@Sarah288
That does seem odd. Mine is showing up under transactions and on my recent bill. Hopefully some others will post their current situation so we can see if your case is an isolated one. You could try customer service but unless you phone them and join the queue it could be many days before you hear anything.

[Sarah288]

@JoeSoap Yeah i will give them a call and see if any luck. Thank you!!

[JoeSoap]

@Sarah288
You're welcome.

[Drb091]

I’m also still waiting for the £67 direct debit and my last payment was received on 2nd Nov

[retrotecchie]

@Drb091

Likely it's arrived and credited to your account, but the app and website are definitely playing silly beggars at the moment.