Emergency contact

Level 91

meldrewreborn

08-12-22

@Tommysgirl

note that should doesn’t mean the same as will, this is E.On Next remember!

Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 92

retrotecchie

08-12-22

@meldrewreborn

But sometimes you get lucky 😉

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Community Manager

Anasa_EONNext

08-12-22

@Tommysgirl Good question I will find out for you! As my first thoughts were that when I worked for EON Energy we write to you when your meter is due to be exchanged but then @meldrewreborn reminded me that with EON Next it may well be a different procedure as EON Next is all about the Digital route.

Leave it with me and I'll see how we do it and if there are any changes to the process! 😀

'The greatness of a community is most accurately measured by the compassionate actions of its members’

Did you know that we're open 24/7? There are lots of ways to contact us over here!📣

Guest

Tommysgirl

08-12-22

Originally Posted by Anasa_EONNext

@Tommysgirl I've doubled checked and this is the process:

When a customer's meters current certification ends we’ll get in touch with them to arrange a meter replacement, free of charge.
We’ll replace expired meters with new, next-generation Smart meter.
Traditional meters aren’t available in the UK as they are no longer being manufactured, which is why we will replace your expired meter with a smart one.

A letter will be sent as not everyone has an email address and we are required to change your meter under government legislation and must ensure that our customers have a reliable, fully-functioning meter, although its not a safety issue if the meter’s certification has expired, it doesn’t mean it’s unsafe a certification relates specifically to accuracy rather than safety. 😊

Thanks for the very useful info. It's actually @123 who is concerned about when their meter will need to be replaced so hopefully they will see your post too. I've sent them a reply to let them know you've looked into the matter and given some very useful info.😃👍

Last edited by Tommysgirl; 08-12-22 at 13:16. Reason: Adding info

Guest

Tommysgirl

08-12-22

Originally Posted by 123

Thank you so much. Would you know if they email to change the meter when it's getting to the end of it's life or is this something I have to arrange (say in summer when they are not so busy)?

@123
Anasa_EONNext has looked into this for us and replied to confirm Eon Next's procedures for replacing meters. Hope you find it useful.😃👍

Level 5

123

08-12-22

@meldrewreborn thank you

Level 5

123

08-12-22

@Tommysgirlthank you for your reply

Level 5

123

08-12-22

@Tommysgirlthank you for letting me know

Level 92

retrotecchie

08-12-22

@Tommysgirl @123

Yes, the supplier will have dates for scheduled meter replacements, but on the rare occasion the battery does not last, two things will happen. Firstly, a message will show up on the display saying 'Call Help' or 'Low Batt' and secondly the meter will start to beep occasionally, rather like a smoke alarm with a low battery. In that case, you need to call Customer Services who can then sort it out ahead of schedule.

I believe that even with the warning, the meter should work fine for another couple of months before completely dying, but even then you will not go 'off supply'.

Relax, have a brew, no need to worry.👍

Guest

Tommysgirl

08-12-22

@retrotecchie
Excellent advice. A nice hot brew is just the ticket on these cold days along with a couple of biscuits😀🍪☕.