@meldrewreborn it's scaring the hell out of me and I had a seizure yesterday, stress and the cold probably. Fed up with the whole thing.
New Smart Meter
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Level 9209-12-22@SteffiT
Chillax....we think we've got to the bottom of it...and it all looks much better for you now. Ignore everything for the next day or so while they faff about.
Trust me...you won't be billed until it is fully sorted, and it doesn't look too bad at all. We have zeroes for install day. We have a later pair of smart reads that both make perfect sense. The **** in the middle is a mess, but can easily be swept under a carpet and ignored.
@Anasa_EONNext is on the case, and I promise you...no need to lose any sleep or stress over it. Might just take a day or two to tidy everything up for you.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 9109-12-22@retrotecchie
I share your confidence that it will all be resolved, but I don’t think the cause of the issues has been identified at all.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 9209-12-22@meldrewreborn
No, and there are multiple posters with similar spurious transactions showing on their accounts.
To err is human. To really naff things up takes a computer or a software engineer. Or both. -
Community Manager10-12-22Morning @SteffiT We are all still looking into this for you, @Bennie_EONNext did try and re bill your account as promised but the charges still remained, I've been off since we last spoke as mentioned above to manage your expectations so passed it to the team to continue to look at so please don't worry you have not been forgotten. @DebF_EONNext is our billing wizard who will be having a look today for you 😊'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
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Community Team10-12-22Haha @meldrewreborn I am just a mere muggle still awaiting my Hogwarts letter 🦉 however I have fixed this account it was a case of pesky decimals, account re-billed and much nicer position than it was 🎉"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗
Wondering about heat pumps? Check out this thread 👉 Air source heat pumps in winter: Busting the myth! -
Level 9210-12-22@DebF_EONNext
Expelliarmus to those pesky decimals, I say.
Note. I pride myself on never having watched a single Harry Potter film in my life. Long may that continue to be the case. -
Community Team10-12-22@retrotecchie hang your head in shame NEVER WATCHED HARRY POTTER 🤯 Harry Potter is life in my household 🧙♂️✨ you don't know what you are missing, some fantastic actors in it too!
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Level 9110-12-22@retrotecchie
I’ve read the books and seen al the films - some recently. But I’ve never seen Avatar, game of thrones, or Meghan and Harry. Will I be allowed into heaven?
PS - I’m not a believer and I’d rather be warm in the other place🤣🤣
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