Thanks for all the replies and helpful advice.
I contacted Phillips Cohen and told them (again) that this was an error on their part and to stop sending further letters. I also contacted EON and they looked into the matter and admitted there had been an error somewhere but couldn't understand how it had happened. They apologised and said they would contact Phillips Cohen and get the debt removed. Phillips Cohen have since apologised for any stress and worry caused and have removed the file.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
That is good to hear. I would suggest keeping details of all communications as these matters have a habit of recurring. You might wish to check that nothing adverse is showing in files with credit reference agencies.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@suej I'm so pleased that this got resolved for you, we really appreciate you coming back here to let us know that you've had a positive outcome. Again I'm so sorry you had to contact us to get this sorted in the first place. Don't be a stranger on the forum, we hope to see you around - take care 😊
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