[retrotecchie]

@DeniseCunningham

Well, if the old Retrotecchie magic is working, the carrier pigeon has already pooped on their desks...🤞😎

[DeniseCunningham]

🤣🤣🤣 Lets hope! Thanks again 😊

[PeterT_EONNext]

Hi @DeniseCunningham

I'm sorry to hear that you're no further forward with your vouchers not arriving just yet and your complaint is still ongoing with customer services 😔

We're currently looking into potentially sending those who are on prepayment and have a valid email address on their account, their vouchers via email (this isn't as straightforward as it sounds, so this is still being looked at right now) as ongoing postal strikes are affecting this more than we'd originally anticipated.

Your December voucher could arrive at any point up to 21st December, and we can see that this one has been sent out recently (on the 5th) - this still doesn't explain what has happened to your October and November voucher, so I'm going to have a further look into this for you to see if I can find out what's going on.

It may take me a few days to be able to get hold of the right people so we can get this chased up for you as soon as possible, so please do bear with me, I know how frustrating it will be having to wait for answers on this so I will find out what I can, as soon as I can!

[retrotecchie]

@PeterT_EONNext

Nice one buddy. Need a damp cloth to get the pigeon guano off your desk?

[PeterT_EONNext]

@retrotecchie Thanks 🐦🤣

[DeniseCunningham]

Thank you for your reply Peter.

Would it be possible to add the outstanding amount for Oct & Nov to my gas account please?
(£66 x 2)

I pay my gas by direct debit.

Thank you

[retrotecchie]

@DeniseCunningham

Logical, innit? I appreciate that the credits were planned for electric because everyone has electric and not everyone has gas (I don't) but surely anyone with any kind of energy account can get the credit applied automatically? It's not rocket science. Only use vouchers for those with just PAYG meters and no Direct Debit account.

My electric usage is a little less than the Government handout most months anyway so what I would be spending on electricity means that money can be put towards my heating oil kitty.

The majority of domestic energy use in winter is for heating and cooking. Should it matter WHICH fuel it goes towards as long as the householder sees the benefit off their bottom line? Not rocket science to say 'we could post you out a voucher for your electricity but you have a gas credit account. Would you prefer a direct credit to that account instead?'. It's not always about the letter of the rules, but rather the spirit of the rules in my opinion.

Those on credit accounts see their credits appear in the first few days of each month. Those waiting for vouchers, often the most disadvantaged, have to wait longer...and then lots still don't rock up.

I don't think @PeterT_EONNext is about today but the lovely @DebF_EONNext and @Han_EONNext are floating about so let's see if we can prod them for you?

[DeniseCunningham]

Thank you! You seem to know exactly who to prod! 😊

[retrotecchie]

@DeniseCunningham

Just one of my very limited talents. I also play ukulele but that doesn't help much with absent vouchers. 🤣🤣🤣🤣

[DeniseCunningham]

🤣🤣🤣 Thank you again! 😊