My gas meter hasn't been sending readings for months to E.ON. I keep trying to sort it out, but after the first communication, I hear nothing back.
Now I've just checked my meter to send a manual reading and there is no display on!
I'm still waiting for a response to an email sent a week ago. On hold on the phone, but am wondering if anybody else had a similar problem or a way to get through to them earlier? I'm worried that no gas usage has been recorded and I'll be sent some stupid estimate bill. My bills have historically been quite low (even when the smart reader was working)
Now that you have no display and can't wake it up by pressing buttons it sounds like the battery is dead and will need an engineer visit. All methods of contacting customer service are listed here. A response to an email can take a couple of weeks. In the meantime, to check on the other issue (apart from no display) you could run a smart meter check here at the Citizens Advice Smart Meter Checker. Also, if you can post photos of the meter(s), Comms Hub and IHD and give a description of what the lights on the comms hub are doing (on/off, flashing and at what rate, colour) then perhaps our resident smart meter expert @theunknowntech might be able to pop by with some advice. That's as much as I can think of to assist but hopefully you've got through to someone on the phone by now.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@josiepark
This sounds as if the battery which powers the gas meter has died. It happened to us a couple of years ago before we were switched from Npower to Eon Next. They installed a new meter, as they said the batteries cannot just be replaced. I would contact them urgently. Try ringing at 9am, you'll probably be in a queue for up to an hour, but it will be worth the wait, otherwise, as you say, you could be stuck with estimated bills for some time.
Sounds like dead batteries. None of the buttons worked. I did manage to get through after a couple of hours and they told me to send a video, so hopefully I'll hear back, but my hopes are not high as I have failed on a number of accounts already!
@josiepark
Hopefully the email address or WhatsApp or whatever they gave you to send the video to is one where they will continue to communicate with you immediately. Let us know how you get on.
Missed a call from them as I was in a meeting, and the number I was asked to call back says 'I don't have permission to call this number', before putting me on hold. No idea whether to bother continuing to wait calling a number I don't know works, or try and call the regular eon next number again (which also doesn't seem to be working now!). Pretty infuriating.
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