[Beki]

@josiepark Do you still have supply? if so, I can book you an appointment 😊

[josiepark]

@Beki_EONNext Fortunately I do have supply thanks! I've been emailed a list of available appointments, and I've responded to the email with a time that works. But I got an email back telling me to call the customer service number again 😣 for the fourth time today! So I am yet again on hold. I just keep getting passed around between departments, none of which seem to actually be able to book an appointment for me, and each time I get passed on, I just get put on hold. Have spent the vast majority of the day on hold.

[Beki]

@josiepark How super frustrating! One of the Community Team will pop you a DM now to get some more information from you.

[josiepark]

Still no appointment! Ergh. At what point do I switch suppliers?

[PeterT_EONNext]

Hi @josiepark

I'm really sorry to hear this 😔

It looks like there's been some activity on your account today, have you spoken to someone in customer service today about this at all?

[josiepark]

@PeterT_EONNext I have spoken to customer services on Friday and am on the phone to them now. I was expecting to hear back on Friday with an appointment confirmation, but didn't hear anything. Now I'm being told they need more information, so I'm back at square one

[josiepark]

Still no closer to getting an appointment to fix my smart meter! Was expecting a call back early this week, but still nothing! At my wits end.

[josiepark]

@PeterT_EONNext, I'm pinging this again. I'm still not any closer to a resolution. I complained in early December, but haven't had a response. I raised the complaint again over a week ago. I'll give Eon 3 weeks to respond, but after that, I'll be going to the Ombudsman. I've started collecting notes since the beginning of this year every time I call customer services. I'm repeatedly promised call backs, but I haven't heard anything.

[Han_EONNext]

Hey @josiepark

Hannah here 👋 That certainly isn't how we like to do things - has there been an update?

[josiepark]

@Han_EONNext no update. I called again yesterday and apparently my ticket was escalated again and I was promised a response but I haven't heard anything.

I got an awful response to one of my complaints (finally!) That didn't even address the problem. They told me to send them readings, despite me saying in the complaint that I can't.

In that complaint I also said I would go to the energy ombudsman as 8 weeks had already passed since the initial complaint. So I was pretty shocked to receive such a pitiful non-response.