Hi I got both gas and electric smart meters fitted last year.
the gas one has stopped sending data. And says I always use 0
I have tried rebooting the ihd next to the gas meter but no luck?
I tried the smart meter check citizen’s advice and it’s ok is there any thing else I can try ? Thanks
where are the settings to change 30 minutes or daily online or on ihd?
thanks again
If the meter is visible on the network, E.On have no reason to not get readings unless the gas meter has failed somehow which seems to be the case. Good news, you are on 'free vend'. Bad news is they will only be able to estimate your usage.
You will need to contact Customer Services and report a faulty meter.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Hi I got both gas and electric smart meters fitted last year.
the gas one has stopped sending data. And says I always use 0
I have tried rebooting the ihd next to the gas meter but no luck?
I tried the smart meter check citizen’s advice and it’s ok is there any thing else I can try ? Thanks
where are the settings to change 30 minutes or daily online or on ihd?
thanks again
On your online account click on your Profile,settings appear. Scroll to near the bottom then half hourly readings can be ticked on /off.
Last edited by Plantagenet; 27-11-22 at 13:44.
Reason: Grammar
If the meter is visible on the network, E.On have no reason to not get readings unless the gas meter has failed somehow which seems to be the case. Good news, you are on 'free vend'. Bad news is they will only be able to estimate your usage.
You will need to contact Customer Services and report a faulty meter.
If you can get a reading off the meter itself and submit that online manually, that will stop you getting estimates. Monthly is fine. In the meantime, you'll need to keep chipping away at 'em to try and get it sorted.
I am sorry to hear that you are having trouble with your meters!
Have you tried to contact customer services about this one? - it will be best for an Energy Specialist to take a look at this for you.
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
I am sorry to hear that you are having trouble with your meters!
Have you tried to contact customer services about this one? - it will be best for an Energy Specialist to take a look at this for you.
No I haven’t reported it yet? What’s the best method?
thanks
No I haven’t reported it yet? What’s the best method?
thanks
@Ando No problem! If you go to this thread: contact usyou'll find a big list of options for you 😊. We're still experiencing delays so if its taking us longer to get to you just know were not ignoring you!
This happened to my gas meter in September, I only noticed when my monthly statement didn't contain any gas readings. I was told it was a IHD issue long story short, my last manual meter reading was start of November, since then the meters screen doesn't work so I can't take a reading manually either. An engineer will be out end of January, around 3 months since I reported the outage. To be fair though they have been very helpful every time I've called or messaged over WhatsApp.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
is there any thing else I can try ? Thanks 
