Just received my final bill for switching to another supplier. The readings on the bill are obviously wrong! How could I make it right?
the bill due on 8 Dec.
If the readings on the bill are wrong then you could take photos of the meter(s) showing the current reading(s) and send them in an email to customer service together with the actual readings when you changed supplier. You could then phone as soon as they open at 9am to chase the matter and refer to your email. Contact details are in the link below… https://community.eonnext.com/threads/3249-How-to-Contact-us?p=7151&viewfull=1#post7151 It may be you supplied the reading(s) to your new supplier and the error happened when they told Eon Next so you could also try contacting the new supplier. Good luck with it.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
To be on the safe side, it might be a good idea to remove and cancel your direct debit from your online account in case EONext take it in error ....... and then you'll have a fight to get it back.
@JoeSoap Hi, thank you! I contacted the new supplier and told them about the correct readings and asked if they will contact my old one, they said yes. But I am just not sure if they will and if E.on will update my bill. And yes I have also emailed eOn a pic of my reading, hope they will get back to me asap. thank you for your info and advice.
@samsam
Short of phoning Eon Next you’ve done as much as you can. If you’ve heard nothing by the time 8th December is looming it might be worth chasing things with a phone call. You did also tell them what the reading was at the time of the switch I take it?
What happens is your previous supplier will send us a final reading, once we have this we will issue a final bill. If you have already had a final bill it will be recalculated and a new bill will be issued. As @JoeSoap has mentioned you can pop an email over with your meter readings along with a picture, these will be added to the account. If the reading is out by a lot (over 250 kWh) then we can raise a dispute however as you have already contacted your current supplier I would suggest you check again in around 10 days time to see if your reading has been updated and if not we can help you raise a dispute and get it rectified 😊
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
@samsam I am having this problem but thankfully for a much lower amount. Switched energy supplier to Octopus on the 2nd of Feb because Octopus is offering you £50 if you switch to them and a referred by an existing Octopus customer. EonNext totted up my final bill. All OK. Then, two weeks later it has billed me £66 for one day's usage of gas and £4 something for one day's usage of electricity from the 2nd to the 3rd of Feb. I phoned them up and finally they admitted they had taken a wrong final meter reading. Luckily I took photos of the meters when I switched to Octopus but now I have to open a dispute and battle with them.
@Goblin Thanks for sharing!!! I have been communicating with my current supplier, however, there's no progress!!! I am so frustrated and effortless! What to do if there's no response? Is there any way for us to solve this? any department that we can make a complaint? T.T
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