I have moved property on 1st October and obviously I correctly informed EON on their website that I changed property. I've been paying Direct Debit in my new property.
Now I've received a bill, that apparently I've been paying for my OLD property, and that I have a one off payment of £1700 (an old debit i have with EON) to pay on 2nd December. Which I can't as I have already agreed months ago with Eon and citizen advice to pay $108 per month as I am on minimum wage. Why are they asking me to make this one off payment now? Why did they forget to change my address as on the bill today it states that I live in my old address? and why do they suddenly want to stop supplying me and make me do a one off payment? Has any of this ever happened to you?
I'm writing here because they don't answer neither on phone neither on facebook/whatsapp sorry.
Many thanks
Last edited by scorgnale; 17-11-22 at 12:18. Reason: added some info