[salila]

@PeterT_EONNext Thank you Peter for your help and for clarification.

[salila]

@PeterT_EONNext Hi. Could you please help me following up on this with the finance team? It has been 2 weeks and the amount paid still hasn’t reflect on my account.

[salila]

@PeterT_EONNext Ok, noted. Thanks for your help.

[salila]

Hi @PeterT_EONNext, may I follow up on this issue? It has well passed the expected date and the payment is still not shown on my account.

[PeterT_EONNext]

Hi @salila

The payment has now been found and allocated to your account - you'll see this on the transactions page on your online account as 'balance transfer' for the amount you paid, it will also appear on your next statement 😊

[salila]

@PeterT_EONNext Thank you so much Peter for your help. I’m so relieved! This honestly feels like a Christmas gift after been worrying over this for 3 months!

To avoid this kind of issue in the future, what would you say is the best way to make a payment? Or would you say this problem is not common?

[PeterT_EONNext]

@salila You're welcome 😊 Sorry that it has taken so long, as the payment was there, it was just showing like it had failed when it had in fact left your bank account.

This issue shouldn't happen again in future - the issue originally was due to your payment going to an account that wasn't the correct account for you (the account was in your name, but this wasn't set up in the correct way which caused a few errors) these have since been rectified, so if you pay online again in future, this issue won't happen again.

[salila]

@PeterT_EONNext I see. Thanks for confirmation and clarification Peter.