Appreciate some advice as I'm confused. I've noticed lately that if I look at my ivie bud app after I've gone to bed it may show that our daily costs for gas & elec including s/c might be say £4.11 and even adding on a couple more hours phantom charge (taking us to midnight) it's still far less than what the charge for that day ends up being. One day my expected charge was £4.11 but my actual costs ended up over £8 for that day.
I've been taking screenshots at night time and comparing them and it happens every day.
Any suggestions on why this might be or what I'm missing?
Did your costs go up any at the beginning of October? If not, what I'm guessing is that your smart meters have only just had updated tariffs 'pushed' to them.
Rather than the cash value, are your kWh usages approximately the same?
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@retrotecchie
thanks for your reply
Our tariff increased on 7th Oct when our fixed rate ended. As a result the tariff rate on the actual bud is still out old (lower) tariff but the app holds the correct information so I use the app for now. My concern is more the sudden unexpected change (increase) from when I look at my usage costs at bedtime to what they are stated the next day (the next days costs are not stipulated until the following afternoon or sometimes later) it just doesn't make sense to me why there would be such a difference and I wondered if anyone else experience the same thing or might be able to explain why this is?
I've emailed both Eonnext and Ivie Bud but I don't know how long they will take to get back to me and have a feeling I could get fobbed off
That is a strange one! Could it be that you are running appliances over night?
What sort of charge are you seeing before bed and once you wake up?
Your standing charges would be applied around midnight sometime. For dual fuel, there's probably almost a pound. Prior to the clocks going back, that would have appeared at around 11pm, as the smart metering system operates on GMT all year round and doesn't compensate for clock changes. That would be visible from the last Sunday in October.
@Han_EONNext no I don't believe so. Our phantom load over night is really low, I'd say at most 10p per hour. In fact this morning at 5.30am our usage so far for the day was £0.13 elec and £0.00 gas (plus standing charge) so even allowing for 10p per hour phantom load / overnight usage whenever I look at what we've used at the point we go to bed and add that and the a/c on the cost in the end is always a lot more - it doesn't make sense to me. I am a bit obsessed with it as we are trying to keep the energy consumption low but it's worrying that I can't account for everything we're being charged for??
@Han_EONNext I've been in touch with ivie bud team and he said to pass the following on to my energy provider
We would advise speaking to your energy supplier to get this adjusted. They will need to ensure that all firmware is up-to-date and the latest tariff information for your account is correctly applied. Hopefully it shouldn’t be too difficult for your energy supplier to send the correct information to your smart meter(s). Once this information has been sent, the tariff should become active and the ivie Bud will pick it up.
Whilst your energy supplier might be able to read the meter and then apply the tariff at their end to calculate the cost, that wouldn't guarantee that the information has been correctly pushed down to the meter so that it would display correctly on the ivie Bud. The issue is that the information hasn't been correctly sent to the meter to allow the ivie Bud to display the correct information. We would advise passing this information on to your energy supplier to get them to fix the issue.
Furthermore, part of the information we get from your meter set relates to scaling values; which tells the ivie Bud how to format the raw numbers we get from the meter set. You will need to tell your energy supplier that they haven't sent the correct scaling values to the meter set. None of this should affect your actual bill; it’s just instructions to the ivie Bud to tell us how to show the data.
Yes, this would not be an issue with the Ivie Bud device as the device displays your total cost of energy.
I have made some changes from our side which will send a message to update the device in the next 72 hours 😁. If this does not work then please let us know.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
