Do you have all the correct details in your on-line account and/or in the app?
Are both your utilities, leccy and gas, with E.On Next?
Do you have conventional key/card meters or Smart Pay As You Go?
If your meters are smart ones, the credit would have been applied automatically with no need for a voucher.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
She'll more than likely pop a response in here, and possibly send you a direct message. Failing that, she'll find out who she needs to prod, and get them to respond to you. Hang in there, and someone will be along, I'm sure.
Hi @AA2022 Anasa here one of the Community Co-ordinators 👋 I'm sorry to hear that you've not had your voucher yet, I've had a look and can see that you're eligible and should have also received your November voucher by now.. I noticed that you'd been in touch with us on 11 November about your vouchers, how was this left? is this being chased up for you? or where you advised to wait? 😊
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