[AndyF]

My Mum died a couple of years ago and the housing agency has only just given us possession of the house we have been trying to get the energy changed to us, we have tried calling, and emailing nothing but brick walls and we still cant get it changed over

[PeterT_EONNext]

Hi @AndyF

I'm so sorry to hear this, please accept my condolences for the passing of your mother.

I understand that it's difficult as it is having to deal with accounts and such, and the wait times trying to get through isn't ideal right now.

I'll send you a private message on here so that we can get this sorted for you.

- Pete

[AndyF]

Thanks that would be helpful, we can't even use any rebaits we are struggling and I have covid all this is making it worse

[PeterT_EONNext]

Bless you! I've messaged you if you'd like to get back to me there 😊

[AndyF]

Originally Posted by PeterT_EONNext

Bless you! I've messaged you if you'd like to get back to me there 😊

I have replied thanks

[meldrewreborn]

@AndyF

sorry to learn of this. What has been happening to the bills for the last 2 years?
The account should have been changed straight away after your mother’s passing.

[AndyF]

Originally Posted by PeterT_EONNext

Hi @AndyF

I'm so sorry to hear this, please accept my condolences for the passing of your mother.

I understand that it's difficult as it is having to deal with accounts and such, and the wait times trying to get through isn't ideal right now.

I'll send you a private message on here so that we can get this sorted for you.

- Pete

Hi Pete sorry to trouble you again but we are still getting messages in my mother's name including reminders to use the voucher that we
can't use it because the one that was sent to us was in my mother's name and not my brother James's name as we still haven't had the
voucher with the updated details so we can use it, What can we do now as it's becoming a real issue heating the house in these -5 temps

Kind regards
Andrew

[AndyF]

@meldrewreborn The housing association closed due to covid so we couldn't get the house signed over as they left us in limbo while this was going on.

[meldrewreborn]

@AndyF

Whose name is the account now in, and if not your deceased mother’s then when did the change take place?
if you or your brother were denied access to the property then liability for that period rests with the housing association.
clearly the name on the account should not be your mother’s, how long have you been trying to get this changed?
I feel a complaint is justified - see blue box below.
others are being told it can take 6-8 weeks to reissue vouchers, once the address/name on the account is sorted.
I find it difficult to see what it is in E.On Next that allows issues like this to fester on so long.

[PeterT_EONNext]

Hi @AndyF I'm sorry to hear about this -

The letters may be being sent as the vouchers were initially sent out before we changed the account over and backdated the information (the letters/vouchers are processed from outside of the energy account so these letters may have slipped through still) I can see you've messaged me where we were speaking before so I'll get back to you there 😊