Anyone having problems transferring ownership of solar panels?
I bought a house back in April with solar panels. I have filled out all the paperwork, I phoned up twice 1st call was no help. I then tried to message on Facebook, they didn’t know what I was talking about. Then I called the specialist solar panel number got through and was told that all my paperwork is fine and I am in a waiting list. That was over two months now I submitted all my paperwork back in April. It’s been 7 months now still haven’t heard anything. Don’t really find this acceptable as a new customer. Can anyone help?
Glad this has been sorted for you, I would expect the process to take on average in some cases 6-8 weeks so thank you for being so patient with us. It can take longer when we need different documents or if something is missing etc there's lots of checks that need to be done. Have you had the backdated payment yet? If not let me know and I will see what I can do for you. 😀
Pop me a tag or private message for any solar or Affordability & Vulnerability questions! Need our customer service teams? Click here!📣 for ways to contact us
We bought our house in December 2021 which had solar panels so I emailed my transfer documents and everything else that was required on 07/01/22 and 16 months later still nothing!
Phone calls don't get me anywhere as apparently its still being processed!
Seriously how long does it take to transfer an account?
I have started a complaint but funny enough no acknowledgement email or anything so I guess I'm going to have to go down the ombudsman route.
I'm really sorry that you've had to go down that route 😥 and that the wait for this has been so long! Did they give any other info on the phone? Or just it's being processed?
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
I have replied to your message I don't know if you have seen it yet, our FiT team is looking into this for you today so someone should be in touch soon 😊
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
