[MarkDaventry]

An EON Electric smart meter was installed 6 months ago in May 2022!!! The meter is still incapable of sending meter readings automatically!!!

Customer services just don't get it either.
telling me to press buttons on my meter that don't exist, then saying the meter is not set up for a 4 digit reading.

apparently they rectified this but... I still can not input a manual reading.
I have tried via both via your App and the PC.

EON sold into me the benefits of switching me over to a Smart Meter in April, Installed it in May, but its not worked properly since day one! Nearly 6 months!

Please can anyone help, if not I want this escalated onto a person/department who is able to let me know in simple English what is going on and the next steps to get this resolved.
I have given up with Customer Services even though they have raised a dissatisfaction number with me (395040).
This issue is now really unacceptable as I feel your smart meter service is not ‘fit for purpose’.

Please help as I'm petrified when corrected I will get new readings and these will be based on the new higher tariff!!

Thanks for reading.

[meldrewreborn]

@MarkDaventry

got it at last. Can you post a picture of your meter and the communications hub please. Are you able to see data on the in home display - even if it’s incorrect? If you can describe what the lights on the communications hub are doing, colour and flash frequency for each that might be very useful. Can you also report the result from the citizens advice smart meter checker.
@theunknowntech is our expert - I know some of the questions he asks, so can prepare the way.

[MarkDaventry]

@meldrewreborn
hopefully the pictures have loaded OK...

Are these OK?

[MarkDaventry]

Ive checked with Citizens Advice and they say the meter is working in Smart Mode

[Andy65]

Hi @MarkDaventry

Forgive me but I'm struggling to fully understand your problem.
Are you saying that you can't enter a meter reading manually yourself?
When you look at the meter reading history on your account are there monthly 'smart' meter reads and are they accurate to the best of your knowledge?

If I've understood you correctly it sounds like it's an account issue rather than a smart meter problem and customer services have got the wrong end of the stick.

[MarkDaventry]

@Andy65 Thanks for your response.
I had a Smart electric meter installed in May 22
My Bills since then have been sent to me with estimated readings. Apparently they say the Smart meter is not sending any readings to EON.
I try to input meter readings manually and get this message....

[Andy65]

Hi @MarkDaventry

The lights on the comms hub, SW WAN MESH HAN GAS, which ones flash and roughly how often?

I can only guess but I think the fault may be that the new meter hasn't been correctly provisioned onto your account or there's an account issue of some description. You should always be able to manually submit meter readings and the fact that you can't, seems to point to your account.

Customer Services need to be contacted I'm afraid, if you're lucky you may get someone who fully understands the issue first time.

[MarkDaventry]

@Andy65

Evening Andy
The 3 lights that flash are SW, WAN & HAN.
It's approximately every 3 seconds.

I hope that is of help to you.

Thanks mate

Mark

[Andy65]

I think that just helps to point the fault towards your energy account at eon-next @MarkDaventry. It's as if your new meter hasn't been added to your account properly, and although you can see the meter number in your account, the fact that you can't manually add a reading is almost as if you don't have a meter at all.

[theunknowntech]

Misconfigured read schedule sounds like the most likely culprit yet again. These L+G meters are absolute nightmares because they seem to constantly lose it!

However... I need you to confirm it really is a case of the LEDs flashing every three seconds. That's not a valid flash pattern. Please can you check again?