Customer services just don't get it either.
telling me to press buttons on my meter that don't exist, then saying the meter is not set up for a 4 digit reading.
apparently they rectified this but... I still can not input a manual reading.
I have tried via both via your App and the PC.
EON sold into me the benefits of switching me over to a Smart Meter in April, Installed it in May, but its not worked properly since day one! Nearly 6 months!
Please can anyone help, if not I want this escalated onto a person/department who is able to let me know in simple English what is going on and the next steps to get this resolved.
I have given up with Customer Services even though they have raised a dissatisfaction number with me (395040).
This issue is now really unacceptable as I feel your smart meter service is not ‘fit for purpose’.
Please help as I'm petrified when corrected I will get new readings and these will be based on the new higher tariff!!
Thanks for reading.