[JimFitz]

Any more on this please guys ?
thank you Jim

[Andy65]

Originally Posted by JimFitz

Any more on this please guys ?
thank you Jim

If they're aware of the problem and have escalated it to the smart metering team then I think you just have to wait. I know it was 6 weeks ago but I'm sure that I've read that they have a backlog and 2 to 3 months may be more likely. Emails are also the slowest method of contact with at least a two week response time I think. Technology's great isn't it, it makes everything easier and quicker!

[JoeSoap]

@JimFitz

I feel a bit responsible here for asking you to give so much information which you have kindly provided. As reluctant as I am to hassle our smart meter expert, I will try tagging @theunknowntech one last time and hopefully we’ll see some light shed on the issue.

[JimFitz]

Ah no problem at all, thank you very much.

[JoeSoap]

@JimFitz

Worse case scenario, if no help is forthcoming on this forum, you can link this thread to any future communication with Eon Next, be it customer service or the complaints department.

I hope you get it resolved, one way or another.

[theunknowntech]

Nah this isn't a battery issue. Probably needs a Comms Hub reboot.