Demand Flexibility Service (DFS)
E.ON Next will be participating in the National Grid Demand Flexibility Service.
As long as you have a Smart Meter, and your settings for your meter reading data is set to 'half-hourly' you could be invited to take part in the initial roll out of this scheme which will run over the winter period.
How does DFS work?
1. National Grid announce to participating energy suppliers that they predict high demand of electricity during certain 'peak hours'.
2. National Grid then works with us, who have asked our customers to participate in the event (Energy Shift)
3. You'll be asked to reduce your consumption during these Energy Saving Events (typically, between 4pm and 7pm, though subject to change depending on demand)
4. A credit will then be awarded for those that manage to reduce their usage of the proposed amount or less during the event window.
It's that simple!
How do I know if I can take part, and what do I do if I take part?
You won't need to contact us, as we'll be reaching out to those that are eligible, and this will be a set few to begin with whilst the scheme gets up and running in November onward.
Those of you who are eligible will be contacted via email, made aware of DFS and what this means, and asked to register your interest.
The day before an event, you'll then be emailed again and given an 'energy saving target' and asked if you'd like to participate.
We'll send a text and email to those that have said they'd like to participate on the day, to remind you what to expect, and what you'll need to do.
You'll then need to reduce your energy usage during the set window you've been notified of (this will be between 1 to 4 hours)
After the event, you'll receive the results, letting you know if you hit your energy saving target, and credit your account accordingly (within 14 working days)
How much energy will I need to save?
This varies from customer to customer. We’ll give you your typical consumption for each event period and a target for how much we'd like you to reduce your electricity consumption by.
How is the reduction target calculated?
Using the half hourly data that we retrieve from your smart meter, we'll calculate how much electricity you'd typically use during the time period of the event and provide a target to reduce by.
I want to take part, what do I do?
For now, this is just a heads up, and some info on what the scheme is. You may or may not be contacted in this initial stage in relation to the DFS scheme.
Generally, you'll need to have a Smart electricity meter which is communicating half-hourly data to us. We’ll need around a month’s worth of data from the smart meter before you'll be eligible for the DFS as we need to calculate your baseline consumption.
At present, you'll also need to be opted into marketing on your online account - this may change yet, however, due to how we need to contact those who may be eligible, you'll need to be opted into our marketing communications.
Our data teams will be identifying those who have the functionality needed and you'll be contacted in due course.
Last edited by PeterT_EONNext; 05-01-23 at 09:40. Reason: Wording
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