Does anyone know when we are meant to be getting the vouchers for a traditional prepayment meter? As of today I have still not received anything and from what I can gather, we should have received them? Is anyone else experiencing issues?
Help with energy bills
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- prepayment
- top up
- vouchers
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Level 523-10-22@Nicolapayton ive not received mine yet either im not sure if it were sent out a while ago and lost or just sent out recently and delayed in the mail hoping it arrives soon -
Level 523-10-22I’m glad it’s not just me. It seems almost impossible to speak to someone at e-on and get an answer
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Level 4724-10-22Hi @Nicolapayton and @Kellyweaver
They've said that they've been despatched so you should be getting them anytime now, the recent strikes by Royal Mail won't be helping.
Some have had success calling eon-next at 9am when the phone lines open. -
Community Manager03-11-22@Nicolapayton Hi there Anasa here 👋 just checking in to see if you've had your vouchers yet? 🤞'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
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Level 103-11-22Can someone give me. Replacement voucher as mine hasn’t arrived in the post and I’m struggling to get hold of someone at EON who can help
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Level 9203-11-22@Hayleymarsden04
You will need to speak to customer services, and my best advice is to hit the phone at 9am. You should be in a fairly short queue and not have to wait much longer than 25 minutes or so.
@Anasa_EONNext seems to be chasing up folks with 'voucher deficiency' so I've tagged her and let her know you're also in that position.
Last edited by retrotecchie; 03-11-22 at 23:16.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 112-11-22Have not received Octobers or Novembers yet, going to give it one more week then will be in touch with customer services
As for ringing customer services, i used a different number and eventually got through to someone two hours later
A little tip, when you call, make sure you have a few hours spare, put your phone on speaker, then go about your whatevers until someone answers,
Hopefully it will not be as long as a couple of hours! -
Level 9212-11-22@DM413
Experience seems to suggest that the best times to try and get through on the phones are at 9am prompt, and again around 2pm. Waiting times are longer than we would like due to the sheer numbers of folks trying to contact EON.Next at the moment, because of everything that is happening right now.
Quick question. Are all your details up to date (name and address, etc.) on your account?
I'm assuming you have a conventional non-smart prepay meter, because if you have Smart Pay As You Go, you don't need a voucher, the credit is automatically applied to your meter.
I'll give @Anasa_EONNext another prod as she seems to be the one chasing up voucher issues.Last edited by retrotecchie; 12-11-22 at 14:49.
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Level 516-11-22@retrotecchie all my details are up to date. I have spoken with them numerous times and as of today, I haven’t received any vouchers. Not the October or November ones. It’s a joke
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