@Ros1973 nothing?? No one can help at all?? Two welcome emails .. but can’t help by answering a simple question!! Seriously … get your act together !!!!
I'm sorry that you've not had an answer yet. First and foremost, the Community forum is here for user to user help, but we'll step in if we need to of course. You also shouldn't have received 2 welcome messages so I'm sorry about that too!
It sounds like you may have had some credit transactions on your account since your statement, such as the Energy Bills Support Scheme payment or a Direct Debit.
When you look on your online account, it may be best to check the date your bill was produced. If you then look in 'transactions' and if any credits are showing after the date your bills was produced, this will be why your statement balance and 'current balance' will be different.
I hope this helps - let me know how you get on 😊
Last edited by PeterT_EONNext; 22-10-22 at 15:05.
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@PeterT_EONNext my apologies Peter…. I now understand ! I looked at transactions and see my direct debit and then a government payment… so although my statement said DR BALANCE, the direct debit plus the government payment, put me in credit of 10.90… which was illustrated on the app
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