Trying to speak to someone or getting any kind of response takes so long and is time consuming and is just not great customer service at all.
Also, it would be helpful if when you did speak to someone, they had up to date information - I was told I needed to get a quote on the website, tried that and it said online quotes are no longer available and I need to call them. Unfortunately, I don't have hours and hours of time every day to sort out energy issues, it's extremely frustrating and delays getting anything sorted.
Suppliers like E.On Next are probably making losses at the moment. The big profits are being made by gas extraction companies and electricity generators, which are legally separate companies and organisations. So your comment on that aspect is wide of the mark and now that I've explained the truth you should consider retracting it.
However, customer service has been poor for a long time and the recent confusion over the £400 rebate (where E.On Next got their implementation badly wrong) and the EPG reducing rates (where the changes were announced by government with insufficient notice have made matters even worse.
But we are here on the forum - is your issue one that we can help with - we are mainly volunteers here.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@meldrewreborn thanks for the clarification, how do I retract my message?
I'll post my issue in a new post - I did speak to someone earlier, finally, but they gave me incorrect information, so I'm now back to having to re-contact them again. You're right customer service has been poor for a long time - the responders are generally friendly, positive and helpful (or at least they are trying to help, even if giving incorrect information) but getting through to someone and getting your issue resolved properly is incredibly poor, unfortunately.
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