[Chusty]

Originally Posted by JoeSoap

@Chusty Be careful of the terminology. The Variable DD is the one where you pay the exact amount of the bill each month, so the amount of DD varies. The one where you pay the same each month regardless of the bill is a Fixed DD.

You want the DD where Eon take exactly the cost of the bill, so you want the Variable DD. See here for details.

I think I need to wait till I actually get a bill. I'm sorry to keep coming back but I find it hard to understand some things these days. When I get a bill showing I owe them, and what the bill actually says re payment I will come back and hopefully say 'thanks, job done'

[JoeSoap]

@Chusty

Sure. I know that there has been and still is confusion around fixed and variable DDs so I just wanted to be sure that when you deal with customer service or whatever that it’s Variable DD you want if you want the amount of the DD to be the same as your monthly bill.

Don’t be sorry about coming back, we all want this to be sorted so that you get what’s right for you. None of us knows everything but together we’ll get there in the end.

[Chusty]

Originally Posted by JoeSoap

@Chusty

Sure. I know that there has been and still is confusion around fixed and variable DDs so I just wanted to be sure that when you deal with customer service or whatever that it’s Variable DD you want if you want the amount of the DD to be the same as your monthly bill.

Don’t be sorry about coming back, we all want this to be sorted so that you get what’s right for you. None of us knows everything but together we’ll get there in the end.

Thanks so much. You are all so lovely and helpful.

[JoeSoap]

Originally Posted by Chusty

What is making me doubt is that my account doesn't look like the example I saw on here, I forget who posted it (sorry). There seems to be 2 kinds of dd, one is a variable dd where EON chooses the monthly amount they will take each month, and the other is the one where a dd is set up and EON take exactly the amount of the bill. It is the second one I want. Can you confirm which dd it is please?

I’m going to tag @Beki_EONNext as she may have missed your request above. To put your mind at rest you would like it confirmed that your account is set up so that the monthly DD is the exact amount of the bill.

[JoeSoap]

Originally Posted by Chusty

Thanks so much. You are all so lovely and helpful.

You’re very welcome. Honestly, just keep asking if anything doesn’t look right to you or you don’t understand. We all love it when a plan comes together 👍

[retrotecchie]

@JoeSoap

What are we now, The (OS)A Team?!

[JoeSoap]

Originally Posted by retrotecchie

@JoeSoap

What are we now, The (OS)A Team?!

I see what you did there 😎

[Beki]

@Chusty Thanks for your patience. You are on a variable DD which means that your DD will vary each month depending on your usage. When your bill is issued, for example this month might be £34.67, the direct debit that we request will be £34.67.
@JoeSoap has got it spot on. 👌 Kudos!

[Chusty]

Originally Posted by Beki_EONNext

@Chusty Thanks for your patience. You are on a variable DD which means that your DD will vary each month depending on your usage. When your bill is issued, for example this month might be £34.67, the direct debit that we request will be £34.67.
@JoeSoap has got it spot on. 👌 Kudos!

Thanks so much Beki. It doesn't take much to confuse me these days! My next bill should be around the end of Nov, so whwn it comes I will come back and shout 'Bingo all is well'😊

[Beki]

@Chusty I look forward to it 💫