@Chusty Beki I don't know what has happened now. I just had call from eon to discuss my account, and when I looked at my account the details about taking the dd on 7 Nov, I think it wad, has now disappeared again. Please can you have another look.
I have just had an email from them to say they will be taking the payment on 7 Nov but want me to set up a dd for £95 monthly. This is not what I want. It should be a variable dd so they take whatever amount I have used. Every other company manages this just fine. Why is eon finding it so difficult. I really thought this saga was at an end. I had a lot of pain yesterday which was due at least partly to the stress eon is causong me.
@Chusty, I will tag @Beki_EONNext to help you alert her to your plight as by just mentioning her name she will not get a notification.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@Beki_EONNext Well having spoken to an EON person who assured me everything was now set up correctly i thought I could relax. I waited a few days but nothing seemed to have changed. So I thougfht I might have to wait till charges were raised. But I am worried that i will be charged at a higher rate (Next flex) if it hasn't been set up as I now suspect. I am at my wits end, there seems no way out of this appalling situation. My next step would seem to make a formal complaint to Ofgem. I am just in utter despair at having to try and deal with this.
What is making me doubt is that my account doesn't look like the example I saw on here, I forget who posted it (sorry). There seems to be 2 kinds of dd, one is a variable dd where EON chooses the monthly amount they will take each month, and the other is the one where a dd is set up and EON take exactly the amount of the bill. It is the second one I want. Can you confirm which dd it is please?
Ok, pay in full by DD on receipt of bill then...hang on a min...just redacting some info....
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
What is making me doubt is that my account doesn't look like the example I saw on here, I forget who posted it (sorry). There seems to be 2 kinds of dd, one is a variable dd where EON chooses the monthly amount they will take each month, and the other is the one where a dd is set up and EON take exactly the amount of the bill. It is the second one I want. Can you confirm which dd it is please?
@Chusty Be careful of the terminology. The Variable DD is the one where you pay the exact amount of the bill each month, so the amount of DD varies. The one where you pay the same each month regardless of the bill is a Fixed DD.
You want the DD where Eon take exactly the cost of the bill, so you want the Variable DD. See here for details.
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