My IHD is not updating automatically to new tariff rates. I wonder if this is a wide spread problem or is it just affecting me.
My smart meter settings on my account are for 1/2 hourly updates to Eon, also I have reset the IHD rebooted and placed right next to the meters and still no luck.
My tariff has changed twice since having the smart meters fitted for gas and electricity and the tariffs have not updated.
Can someone at Eon do an update at their end and send it to my smart meter?
Unless you can get through on the phone, the quickest way is a DM via Facebook, Twitter or Whatsapp. If you use social media, include your full name, address and account number, requesting a tariff update to be pushed through because your IHD is showing incorrect rates.
You'll get an automated reply but don't be surprised if you don't hear anything further for several days, they are busy but they do get back to you.
Have had the same problem for over 6 months just got it sorted now.
have you tried unplugging from power socket and leaving off for over 10 min see if that works if not you would need to contact eon if you get to speak to the correct person they will send out the new tariff rates over night they should get it sorted fairly quickly.
Hi @Markd54321
You'll get an automated reply but don't be surprised if you don't hear anything further for several days, they are busy but they do get back to you.
Not sure about that. I contacted support via WhatsApp on 10th October and Twitter on 14th. Other than the automated replies I've had no contact at all.
"Several weeks" or "several months" seems like it might be more accurate.
I asked a question via Twitter on the 4th October and I had a reply on the 10th. It's far from ideal and a fair bit of the delays are down to eon-next's inability to implement changes in an efficient and organised manner.
However, it certainly isn't helped by customers sending multiple requests via multiple channels.
I think it's fairly normal to try again if you haven't received a response after waiting 4 days, so I tried a different method in case they were having problems with WhatsApp.
So far, their responses have taken precisely zero minutes of their time, so I don't think I'm to blame for their lack of responsiveness.
I think it's fairly normal to try again if you haven't received a response after waiting 4 days, so I tried a different method in case they were having problems with WhatsApp.
So far, their responses have taken precisely zero minutes of their time, so I don't think I'm to blame for their lack of responsiveness.
I agree with you and I wasn't blaming you or anyone else, I was just making the point that it slows it down even further. All they need to do is add an indicative time to reply on their automated response.
I also think some businesses have reduced their Customer Support due to length of time Covid was having an impact and because customers had to wait, they're carrying on in the same manner. I've waited over 2 months for a reply from one business.
@ChippyAft Welcome to the Community! We're currently very busy at the moment and are working hard to get to our customers as fast as we can. An email is currently taking 14 days or more for a response, WhatsApp up to a week or more, but we will get to you, the quickest way maybe by phone but there still maybe a wait depending on the time you call.
An IHD tariff updated is a simple fix so don't worry our staff are fully trained to get this sorted for you and can be done whilst you're on the phone or once your email get picks up, also to let you know emergencies do take priority so can cause a further delay.
Anasa 🙂
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Thanks for the updates both - that does help set expectations. I will be patient.
Hopefully this is a quick fix as you say; having easy visibility of my daily spend is more important than ever at the moment. I confess that I’m worried that the agent who responds will just tell me to reset my IHD and send me to the back of the virtual queue for another couple of weeks…
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