I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
EPG and fixed tariffs
- Tags for this Thread
- energy price guarantee
- epg
- fixed tariff
- fixed tariffs
- service updates
- standing charge
- unit rates
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Level 9112-04-23
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Level 9112-04-23Big thanks to @Han_EONNext and @DebF_EONNext for getting together and identifying errors in Customer Service's handling of my request and getting me onto my new variable tariff with rates as per the chart posted by @Mailman some time ago. My account is already updated, my DD is being reduced and a gesture payment has already been credited to my account. I'm very impressed 😊
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12-04-23@JoeSoap They're not called the dream team for just any reason. 💪
Thank you for taking the time to come back and let us know it's all been updated! -
Community Team12-04-23@JoeSoap you are very welcome 😎. I'm glad we could get it fixed for you and sorry that it didn't go quite right the first time around but rest assured feedback has been passed on ( @Han_EONNext made sure of that) so this doesn't happen again 😊"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗
Wondering about heat pumps? Check out this thread 👉 Air source heat pumps in winter: Busting the myth! -
Level 9113-04-23Pleased to report that my IHD has fully updated to my new tariff already. Got there in the end 👍
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Level 8613-04-23
What with your tariffs as per your online account, app, and confirmation email? If so I'm green with envy. 👽 -
Level 9113-04-23@WizzyWigg
Yep! I can confirm that I switched tariffs yesterday to NextFlex DD for both fuels and my confirmation email, IHD, Bright App, online account and Eon Next App all have the correct tariff rates showing. -
Level 8613-04-23@JoeSoap
Totally unfair😭. Well done anyway 👍😀. I'm stuck with my IHD along with the Bright app with completely the wrong tariffs.
Oh yes also a dumb smart gas meter that the smart team say needs a firmware update some time this year. You can tell I'm not envious can't you! 😂 -
Level 9113-04-23@WizzyWigg
I sympathise with you. It wasn't all plain sailing to get where I am but it came right in the end. I know some folk have trouble with their smart meters and IHDs to an extent where they just wish they didn't have them, and that's why (quite rightly) they post on forums like this. Few satisfied customers would take the trouble to post stuff as they're only getting what they expected to get. Maybe mine are all ok as I have SMETS 2 and only have a simple dual fuel account with no solar panels or Economy 7 etc. Personally, I really like my smart meters and IHD. -
Level 8613-04-23@JoeSoap
Smart meters are definitely the future. I think (if only I had a crystal ball) that I should have waited a bit before jumping in. I'm SMETS1 with dual fuel. Hey ho onward and forward. 🤗 We'll get there 😊.
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