No response to complaint email, phone or WhatsApp.
When will customer service resume?
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- customer service
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Level 1817-10-22
When you say no response to phone, how long have you been prepared to wait for someone to speak to and also what time of day did you ring? The general advice is to ring at 9.00am. Did you try that ? -
Level 417-10-22I got booted off after 20 mins (around lunchtime last Thursday, trying to resolve another smart meter installation fail). I'm in the call queue again now. I haven't tried calling at 9 am - thanks for the reminder.
Having said all that, I think it's reasonable to expect a reply on WhatsApp after opening a conversation 4 days ago. -
Guestwuxyexylix17-10-22I've sent three separate queries by email over the last few weeks. To one of the queries, I received a reply that I could immediately see was incorrect. I asked a follow up question to try to get the correct information, but received nothing further.
The other two queries, I have received no reply at all - not even an acknowledgement that the issue is being looked into. -
Level 418-10-22I've found that posting a review on Trustpilot gets their attention. No useful response though - just "we're busy" basically.
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Community Manager18-10-22@ItShouldJustWork Hello and welcome to the Community! We're sorry to hear that you've not got a response but as you know we're currently very busy at the moment so it's taking a lot longer than normal to get back to our customers, if it's an emergency these messages will take priority, the quickest way to get in touch would be WhatsApp or Facebook and it could take up to 5 days for a reply at the moment but we will get back to you - the best time to call us would be in the morning.
wuxyexylix email is not the quickest way to get in touch with us at the moment so you could be waiting a bit longer via this method -Anasa 😊'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
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Level 519-10-22Hello,
I have done everything to contact someone at EON and get a response to my actual query to no avail.
Emails to any of the email addresses are just ignored. Sent emails to hi@eonnext.com NOTHING.
Then sent emails to unhappy@eonnext.com NOTHING.
Query posted to WhatsAPP, NOTHING REALLY USELESS AVENUE.
Actually called EoN and spent 2 whole hours on the phone to get to speak to someone who then couldn't answer the query and said they would email me back. Email was useless and suggested they hadn't even looked at any of the points I raised, and just said the computers right.
Emailed ceo@eonnext.com and NOTHING either.
Posted on this thread and some useful feedback but understandably difficult to really get anywhere but no one from the company obviously looks here either, just random comments from Anasa at EONext about how busy they are.
This is the single worst experience of any company I have ever dealt with.
I work in Financial Services and we would never be allowed to treat customers like this and still trade. -
Level 125-10-22I had hoped for a Smart Meter installation today. I got up for 8 am and waited, only to be told by a phone message that the installer had been waiting outside for some minutes and had now gone. There was nobody waiting when I was downstairs. No bell rung and I could see the drive from all the windows and no van had driven up or down for some time before the earliest time suggested for the work to be carried out.
I have tried to contact anybody without any luck. It is as if everybody is away. I have sent in a complaint but I doubt that will have any effect? -
Level 9125-10-22@BrunoB
Why didn't they phone while he was allegedly outside then? Grounds for complaint. See blue area below and this link.
Guaranteed Standards of Service – our policies | E.ON Next (eonnext.com)Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 126-10-22I have already sent in a complaint! I doubt that it will be registered. I suspect that the installer couldn't find the house, or possibly the lane to which the postcode belonged, and just reported that there was no reply. Post codes in the country are a bit different and often have a wide cachement area. I quite often get asked by van delivery drivers for assistance while out walking!
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