[Trisha02]

Please help….
I had a power cut on Friday and since then my meter is blank tried putting key in and pressing blue button but nothing please help

[theunknowntech]

Hi @Trisha ,

Can you post photos please just so I can check something? I'm pretty sure the meter is probably dead though, so you'll need to request an Emergency Meter Exchange - which may result in a smart meter upgrade.

If you need power now and are on the Priority Services Register, call 105. Your DNO can get you back on-supply temporarily.

[Trisha02]

@Trisha02

[theunknowntech]

Ahh... Yeah that's dead alright. I'm afraid the only fix is a meter exchange.

[Trisha02]

I been on hold for 20 mins now do they actually answer?

[theunknowntech]

They should do eventually. But all suppliers are being swamped like crazy right now.

[Trisha02]

Bet they have a meter that works though do u know if my electric will just cut off how long will it go before my electric runs out?

[Trisha02]

Will I have any warning wen my electric runs out ? Is there another number I can call?

[theunknowntech]

If the display is dead, I'm afraid it's impossible to know. All I can say is that your supply could cut out at anytime without warning while the meter is in that state.

[PeterT_EONNext]

Hi @Trisha02

I'm sorry to hear that your meter display has gone blank after a power cut.

This isn't uncommon and we see this happening more or less every time a power cut occurs when you have a prepayment meter. The meter shouldn't go off whilst it's in this state as your meter has moved into what we call 'free vend mode'.

It may be a little difficult to get through on the phone right now, so you may need to wait, or contact us via one of the other methods found here

Please note, as the meter should be on and giving you a supply, this will require a standard appointment being booked with you to replace the meter at a future date, an emergency appointment will of course be offered if you're off supply (though this shouldn't be the case)

If you're off supply, the best way to get in touch is via Facebook, Twitter or Whatsapp - if you mention that your supply is off, someone will help you as soon as possible.