If you're off supply, the best way to get in touch is via Facebook, Twitter or Whatsapp and stating that you have an emergency (please only do this if you're off supply, as this will prioritise your message so we can get to you sooner)
Unless of course you don't have a smartphone (like me) or live in an area where the nearest mobile signal is in the next village 3 miles away (like me). I have Faceache and Twatter but they aren't much use to people when the power goes out so the computer and router are off. I have no clue what Whats App even is, but I certainly haven't got it on my computer.
As power cuts are a regular thing round here, I do have a UPS on the router and the battery in my laptop will last a few hours, but not everyone has that in place.
In actual fact... That meter is due for recertification anyway by the looks of things! You might want to just get it replaced anyway.
Just another guy passing by... The unknown tech way...
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@retrotecchie Much on a smartphone can be done via wifi to your router. Whatsapp can be used for messaging, voice and face to face calls and would work via your UPS backed router but does need a mobile number to be set up but not in use. Once in place it uses your broadband to make calls at no cost. It could be an entirely sensible purchase for you, and old phones can be picked up cheaply- iPhone 6 would be the minimum spec and might last you a couple of years - redundancy is built in these days.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
If you are on supply this issue isn't really that urgent, although I accept it is very unsettling. Call as soon as the call centre is open or use the social media methods to register your issue and a complaint. Good Luck.
@meldrewreborn
i have tried it’s getting frustrating as I’m at work not supposed to be on phone I just want to speak to someone I need a new meter but they won’t book me in as it’s not an emergency, I have a vunrable child at home who has bad asthma and I have a one heater on in the house , I really don’t want electric to go off
I'm Deb one of the Community Co-ordinators, thanks for taking the time to post it's lovely to meet you 😊.
As @PeterT_EONNext mentioned previously what usually happens when your meter has a power cut like yours has it goes into what we call free vend. This means that your meter is essentially acting like a credit meter at the moment and it shouldn't go off supply. We can organise an engineer to sort this but it wouldn't be an emergency appointment as you are still currently on supply. Emergency appointments are there for people who are completely off supply or there is risk to life such as they are reliant on power for oxygen etc. I understand this can be frustrating but please try not to worry (I know it's often easier said than done especially with kids in the house) however your meter should not turn off.
If however for any reason it does then please just reach back out to us and at that point we can then get an engineer out as an emergency.
I would recommend in the meantime that you put the money aside that you would usually use to top up your meter as you will be billed for the usage once your meter has been fixed 😊
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@Trisha02
The WHOLE 'Customer Service' thing is apalling. No responses from any of the avenues I try (what's app, facebook, e-mail, phone). My meter is blank, I want to top up, but don't trust it's functioning. Hours on the phone, no one with a brain cell available. I've never had a problem before, but when I do, I might as well scream at the moon. TOTAL customer DIS-SATISFACTION ! And one of the numbers I tried wants to cgarge ME SIX QUID to sort the thing out !!..... Its cobblers. Dan, Wallington
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