[StuartD]

On the 21^st September I emailed EON as I noticed online it said there was "an issue reading the Smart Meter for the Electricity." I received a reply from an Akhil on 23^rd September saying it would be looked into.

A new statement was then issued 7th October but they have essentailly wound the reading back to inception then re-charged the entire Electricity usage from the 2^nd October 2021 to 4^th October 2022. A charge of -£632.57 shows from 02/10/21 to 30/09/22 on the new statement.

This is just billing me for the entire year again for electricity units I had already paid for monthly and are shown on the years statements from Oct 21 to Oct 22
All previous statements show all the readings and were correct.

No one is answering my emails, no one is answering query on WhatsApp and ringing is a nightmare as I Never can get through with wait times exceeding 1 hour when I have to work during the day.

Can anyone reach out to me from EON as this is a disgrace.

[Johnh1995]

@Stuart
The wonderful smart meters. Dont you just love them
Incidentally is yours a SMETS1 or SMETS2 ?

[meldrewreborn]

@StuartD

You should edit your original post to remove the account number for security reasons. This is a public forum. Eon next staff can link to your account if the email for the forum matches that on your energy account.

If the electricity had actually been billed (using smart or estimated readings or a mixture) then, if an error is discovered, the normal method to correct it is to remove the original billing and replace it with the new (hopefully) correct billing.

Check your account carefully to see what has actually happened and post back - I suspect it's not as bad as you originally thought.

[StuartD]

@Johnh1995 Not sure, is that on a BILL or do you physically have to check the meter?

[Johnh1995]

Originally Posted by StuartD

@Johnh1995 Not sure, is that on a BILL or do you physically have to check the meter?

I would have thought E.on would have advised you when the smart meter was installed. Only reason for my interest is that I understand that SMETS1 are more prone to faults.

[meldrewreborn]

@StuartD

Examine your online account to see whether previous billings have been removed when the new one came in.

The usual issue is that consumption is different (higher or lower) from previously accepted and if significant it may affect consumption at particular prices which rose in October2021, April 2022 and again in October2022.

[StuartD]

The Meter wasn't installed by EON it was a previous supplier who did a few years ago but I cant quite remember who.

[StuartD]

Originally Posted by meldrewreborn

@StuartD

Examine your online account to see whether previous billings have been removed when the new one came in.

The usual issue is that consumption is different (higher or lower) from previously accepted and if significant it may affect consumption at particular prices which rose in October2021, April 2022 and again in October2022.

I fixed in September 21 on a deal for 2 years so the pricing hasn't changed during the entire period. They have removed all previous smart meter readings and replaced with just the original opening reading (correct) and the current one (also correct). They have just re-billed the entire year again on the recent statement.

[StuartD]

i moved to EON as new customer at the start of the current contract by the way sep/Oct 21 start

Electricity

Next 2 Year v5

[meldrewreborn]

@StuartD

You prices then are fixed.