I think because your WAN is flashing constantly your Comms Hub might need a reboot which I think eon-next will do, via the DCC. I think eon-next will have seen this and you're in the queue.
I don't think there's anything you can do apart from chase eon-next. When did you last contact them on Twitter? They're taking about 6 days to respond at the moment.
As I said the 8 weeks that you were told is more like 12 now I think, and I wouldn't be surprised if it takes a bit longer. The bizarre thing with smart meters is that everything seems to take weeks and weeks, it's like going back to the dark ages.
Hi @Andy65, contacted EON last Wednesday on Twitter. So from what you are saying I should get a response early next week and hopefully they can give a new date to be sorted. Thanks again
WAN light flashing way faster than the rest suggests a WAN failure. This may need an engineer visit.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
On Tuesday EON finally replied to my twitter message, with all happy emojis scattered around the message- saying they have been busy and if I still want help. I said yes and haven't heard back since lol
I had that response to my WhatsApp message after a two week wait. When I replied 'Yes' I was contacted again within two minutes to start the real-time conversation. I hope you haven't dropped off the top of the pile by mistake.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Same happened to me with an emailed problem - just got a reply several weeks later asking if the problem had been resolved! No answer, and no attempt to resolve the issue either. Very strange approach to "customer service", and a frustrating one. If your experience is anything like mine, you'll probably get more help via the forum here.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.