[theunknowntech]

Originally Posted by Anasa_EONNext

@Frassle Anasa here 👋 Just to clear this up! as there is a bit of confusion! There are tariffs that you can have that do not require you to have a Smart meter.

If you already have a smart meter we would NOT take the meter out and replace it with a non smart meter, but if you did want it to stop functioning as a smart meter we can disconnect it so it acts as a normal meter.

If you do not currently have a smart meter and don't want one you're options would be to choose the tariffs that don't require a smart meter.😊

Actually, this functionality was nuked from SMETS2 so it's no longer possible. Something about causing too much havoc.

[Johnh1995]

@theunknowntech
"Actually, this functionality was nuked from SMETS2 so it's no longer possible. Something about causing too much havoc."
Would you care to expand on exactly what you mean. What functionality and what does nuked mean?

[theunknowntech]

There used to be the ability with SMETS1 to remotely disable all Smart functionality completely and shut down all comms more or less permanently, while keeping the equipment running.

That capability got abused a lot so it was removed from the SMETS2 specification. There's no way to disable the meters Smart functionality or comms anymore, unless the meters are being decommissioned and removed from service completely i.e. removed from your property and sent back to the manufacturer.

[meldrewreborn]

@theunknowntech
there is no need to nuke smart meters, they seem to malfunction by design.

[theunknowntech]

Mostly seems to be S1 L+G that screw up. :)

[Bennie_R97]

Originally Posted by Karln

ALL THESE REPLIES AND NOT ONE ANSWERS MY QUESTION.

Ok.
Both my electric and gas smart meters where both read on the 22nd September.
I was billed saying payment of £92.09p would be taken out of my bank on the 7th October which it was.
I want to know why eon next then decided to take gas meter readings again on the 30th September then again on the 8th October.
WHY???
This will screw my readings up again for October.
I am getting very angry and very stressed with the messing about with me meter readings for the last 4 to 5 months now eon next have messed me about.

I would like a full explanation WHY this happened please and I would like a reply asap and not for me to run around for hours trying to contact you again.

I have been messaging and emailing eon next for the last 3 days without 1 single reply.
And please don't say phone them because that is also a waist of time as i just get cut off and not only that its starting to cost me a lot of money in mobile phone calls when you add up the 1 hour here waiting and another 2 hours there waiting only to be cut off.

Thank you.
Mr Karl Newbold.

Here's Bennie, one of the community Co-coordinators.

Thank you to all the members that are continuing to support the community ! You are simply amazing.
@Karln I wanted to let you know that I totally understand how upsetting it can be when readings are pulled from the meters on days that they aren't supposed to be pulled. There can be different explanations to this:

1. The meter has been set up for different days on when to pull readings. If so, the customer service will be able to check this for you and to sort it out.
2. One of the Energy specialist might have pulled a reading in order to investigate or verify that the meters were connected and that we were receiving the data
3. The meter scheduling may not be the same as the electric one and in this case it can be fixed as well.

We really appreciate your time and understanding of these busy times. Our customer service over the phone,email and social media are trying their hardest to get the back to everyone as soon as they can.

Of course without being able to look into the account these are simply possibilities of what could have happened based on your information.

I will be more than happy to help you out if there's anything else I can do for you.

[retrotecchie]

Perhaps the reading on 30 September was because the prices changed on 01 October, and you needed to be billed the correct rates prior to the increase?

[Karln]

Originally Posted by retrotecchie

Perhaps the reading on 30 September was because the prices changed on 01 October, and you needed to be billed the correct rates prior to the increase?

No not at all because i am on a fixed tariff.

[Karln]

Originally Posted by Bennie_EONNext

Here's Bennie, one of the community Co-coordinators.

Thank you to all the members that are continuing to support the community ! You are simply amazing.
@Karln I wanted to let you know that I totally understand how upsetting it can be when readings are pulled from the meters on days that they aren't supposed to be pulled. There can be different explanations to this:

1. The meter has been set up for different days on when to pull readings. If so, the customer service will be able to check this for you and to sort it out.
2. One of the Energy specialist might have pulled a reading in order to investigate or verify that the meters were connected and that we were receiving the data
3. The meter scheduling may not be the same as the electric one and in this case it can be fixed as well.

We really appreciate your time and understanding of these busy times. Our customer service over the phone,email and social media are trying their hardest to get the back to everyone as soon as they can.

Of course without being able to look into the account these are simply possibilities of what could have happened based on your information.

I will be more than happy to help you out if there's anything else I can do for you.

I have tried to contact eon next customer services via email phone and social media. All to no avail as they just have not replied to any of them. Getting me really angryand screwing my mental health right up.

[Johnh1995]

@Karln
Give E.on Next a call on Monday morning at 9.00am on the dot, and be patient. I bet you will get through to someone within 20 minutes.