Hi
I was informed on my on line account that I would be credited £66 and my direct debit would be only charged for the remainder of my monthly direct debit amount which because I pay £80 a month would work out as £14.
However my eon account does show the £66 credit but they have also taken the full £80 direct debit.
Can someone please help on this as I can’t get through to the customer care team. (Waited 90 mins)
They are overwhelmed at present so it could take many days to get a reply. Someone here phoned at precisely 9am one morning and got through in minutes so that may be worth a try.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
"Someone here phoned at precisely 9am one morning and got through in minutes so that may be worth a try."
That person was me. No problem in getting an answer within 2 minutes.
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