Hi all.
I'm about to move from my electric only address to one where I need gas as well. I have done the transfer on moving home but can't see where I can get gas supplied as well. Am I missing something?
@DaveH Hi there! if the gas is connected and the meters are working as they should be it will just be a case of giving us an opening read - have you let us know you've moved in online? it will tell you what information we need to get you up and running 😊
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You'll need to sign up for gas when you've moved in. Probably best to talk to customer service in this case.
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@DaveH Good morning! it's great to have you here! I hope that your home move went well, we can get the gas sorted out for you but it's something you'll have to contact a Digi Energy Specialist about if there has never been a gas connection there we'd need to get a new connection installed.
The quickest way to get hold of an energy specialist is WhatsApp we're quite busy at the moment so can take a few days to get back to you, alternatively you can give us all but there might be a little wait time.
Anasa 😊
Last edited by DebF_EONNext; 3 Weeks Ago at 19:58.
I have the same issue! I don’t have any choice on the plan. Plus, I don’t know why there are 2 accounts for the same address and we even settled a bill for the period before the start of our tenancy. However, the situation is getting very frustrating quickly. We received 3 bills within a week! I tried to contact E.on of the duplicate accounts but no feed back yet. What should I do? I can’t keep paying double🫠🤪
@Anasa_EONNext Thanks for your reply Anasa. Luckily there is a gas meter and supply for the premises. Is it simply for me to give you an opening reading to get added?
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