@
Jelena
If you don’t already have a Direct Debit tariff you may have the facility to switch to one in your online account. You would then be required to complete a DD mandate during the application process presumably. This facility was removed recently but is hopefully back again.
You may want to pay by variable DDs instead of a fixed amount every month, in that case you would pay exactly what your bill is each month instead of levelling out your payments through the year. To do that, I would advise you to contact customer service.
If you follow the link below…
https://www.eonnext.com/help/bills-and-payments
… you will find the following…
‘‘We want to make energy easier for you and that’s why we recommend setting up a Direct Debit to pay your bill, as it’s super easy to manage your online account. Did you know you could also save money when you pay by Direct Debit? So if you’d like to set one up, please get in touch.’’
You can get in touch with customer service by any means in the link below…
https://community.eonnext.com/threads/3249-How-to-Contact-us?p=7151&viewfull=1#post7151
… it may be best to use the telephone option to discuss what your best option is.
Please be aware that you will need to be patient when contacting them as they are extremely busy at present.
I hope this helps.
