[PeterT_EONNext]

Thanks for confirming @SJA1952

The cap rates for Economy 7 in your region are:

Day rate
47.73p/kWh
Night rate
17.00p/kWh
If paying on receipt of the bill



Day rate
45.18p/kWh
Night rate
14.22p/kWh
If paying by Direct Debit

The above also includes VAT

[SJA1952]

@PeterT_EONNext

Many thanks Peter...i will look to move to standard tariff when my fixed deal ends next year

[hesham]

@PeterT_EONNext

I have the Economy 10 (complex meter) on a property with only one fuel.
Does someone know why I have different prices between the invoice and the website? (not a VAT inc/ex conflict).

The Website
Next Flex Tariff
Day rate: 44.56 p/kWh
Night rate: 18.31 p/kWh
Standing charge: 57.02 p/day


The Bill
Unit Rate (Day) 59.436p per kW/h
Unit Rate (Night) 34.437p per kW/h
Standing Charge 54.301p/day


Thanks.

[SJA1952]

Originally Posted by PeterT_EONNext

Thanks for confirming @SJA1952

The cap rates for Economy 7 in your region are:

Day rate
47.73p/kWh
Night rate
17.00p/kWh
If paying on receipt of the bill



Day rate
45.18p/kWh
Night rate
14.22p/kWh
If paying by Direct Debit

The above also includes VAT

Many thanks Peter

[Alexx29]

how can i pay the bill online

[retrotecchie]

@Alexx29

Register your online account on the E.On Next website. You will need your account details which you will find on your bills.

[cjcampbell]

Originally Posted by Andy65

Hi @cjcampbell

Total up your energy usage in kWh for gas and electricity from your bills over the last 12 months (if you're dual fuel), then for each multiply the kWh by your current rates and add the standing charge. You'll now have a good idea of your energy costs for 1 year based on the current rates. From the total deduct your credit balance then divide by 12 to give your estimated monthly cost.

How does this compare to what you're paying?
If it's significantly different then you now have the necessary evidence to request that your DD is updated.

When going this it's important to ignore the £66 Government assistance, that's a temporary bonus payment for 6 months and eon-next will deduct it from your DD payment if necessary.

Thanks I have only now psyched myself up to do these calculations. 🙄

I have calculated our usage of last 10 months* comes to the following at the current rates on my statement:

Electricity @ 49.15p + 48.252p SC = £120.19 p/m
Gas @ 14.003p + 27.128p = £241.50 p/m
= £3616.90 for 10 months

Our current monthly DD is £279.31
Our current credit on account is £1,367.45

Subtracting this from the actual usage above leaves £2249.45.

The difference between our DD and averaged usage over 12 months is +£82.38 p/m (without the EBSS discount). Do we have grounds for refund of some of this credit on account?

(*monthly figures were not available prior to our first bill from Eon in Feb since they took us over from Igloo Energy in Oct 2021)

[Andy65]

@cjcampbell, yes you do. Based upon your numbers/current usage it would take about 16 months for you to use up your credit - assuming you usage remains roughly the same.

Now that you've worked it out you have the evidence to show that you should have a refund.

[cjcampbell]

@Andy65 Emailed Eon this morning and they replied within an hour saying they will adjust the DD to £ 224.91 Well worth the calculations. Thanks for your help!

[meldrewreborn]

@cjcampbell

just to re-emphasise - until it’s applied to your account by settling bills, the positive account balance is your money and if you so wish you can get all of it back .Fixed direct debits are supposed to help customers by smoothing high and low bills, not to act as large interest free savings accounts.
having said that your supplier is entitled to ask for up to date readings before agreeing to return your money. Your DD should also be a fair figure, say one twelfth of forecast annual consumption at todays prices. Suppliers estimates often seem to be on the high side so prepare your own forecast.