[meldrewreborn]

@Decarb

because you are on economy 7 not a single rate tariff.

[JoeSoap]

@Decarb

That looks like an Economy 7 tariff. The EPG rate of around 34p is for single rate tariffs.

Edit… beaten to it by @meldrewreborn. As his answer was at the top of a new page I didn’t see it. Sorry for duplication.

[AnneMac]

Originally Posted by PeterT_EONNext

Hi @AnneMac and @BenMc

Your standing charges don't appear to have changed. From what I can see, you seem to be quoting the standing charge amounts minus the 5% VAT (what you see online includes VAT at 5% and what you see on the bill doesn't)

If you check your tariff renewal information sent out when you originally switched to your tariffs in the past, you should see that the info on your tariff renewal info (either email or letter) will match what you can still see on your online account in relation to the standing charge.

- Pete

Hi Pete - many thanks for the clarification - I didn't spot the different conditions between online and my statement - as always the devil is in the detail.
Best wishes
Anne

[Beki]

Please read the following Fixed tariff customers and EPG and head to the updated thread.

We are aware of an ongoing issue affecting customers on a fixed price tariff, where the unit prices and standing charges are incorrect.

The Community Team have raised this for investigation as we have seen multiple posts and reports of this happening to members of the Community.

We would like to ask members who are affected by this issue to pop a comment below with your current tariff only . (Please don't share your personal information in this public space, including account numbers etc)

[bananafondant]

@PeterT_EONNext hi there when I be changed to the reduced tariff be changed? My rates are still showing the old value v16

[TonyPel]

I am on Next online v14 fixed and was previously paying 39.94p kWh (incl VAT) for electricity, this has now been reduced to only 35.98p. The govt max is 34p and regional N/West is 33.47p. Gas has remained the same. Standing charges have remained the same

[meldrewreborn]

@TonyPel

35.98 is the correct rate for N Wales and Mersey (VAT inc). Are you sure you're in the North west region (as defined by the Electricity Act passed in the 1950's!)?

[TonyPel]

Originally Posted by meldrewreborn

@TonyPel

35.98 is the correct rate for N Wales and Mersey (VAT inc). Are you sure you're in the North west region (as defined by the Electricity Act passed in the 1950's!)?

You could be right. I live in Warrington which is where the HQ for Electricity North West is based but guess what - after searching, I found that Warrington comes under Scottish Power🙄

[meldrewreborn]

@TonyPel

Oh bad luck - you have the highest prices in the UK in N Wales and Mersey.

[PeterT_EONNext]

Update now available on the original post for this thread.