I hate to disagree with you but I don’t think a lot of patience is required - just a tiny bit of thought and consideration- shall I clog up customer services with my pointless query over the government discount, or do I want to allow people with real issues. Like “my mother has died and I need to make account changes” to be permitted to get through?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I hate to disagree with you but I don’t think a lot of patience is required - just a tiny bit of thought and consideration- shall I clog up customer services with my pointless query over the government discount, or do I want to allow people with real issues. Like “my mother has died and I need to make account changes” to be permitted to get through?
I love the way you put things. I was in the pub the other day (just for a coffee you understand) and I thought of your response to a post I made about not having a go at Eon Next staff over the current chaos as it’s not their fault. You ended-up agreeing (in your own way) and even commended them. The killer line was ‘’ We’ll be banging our saucepans on Thursday then’’
I burst out laughing just thinking about it and got some weird looks… priceless.
Keep ‘em coming.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I remember David Niven’s account of his first Regimental dinner. He’d had a few shandies when the going sounded for them to take their seats for the meal. First course was soup and Niven’s discomfort was noticed by a steward who passed him an empty champagne bottle for him to use under the table.
The problem @meldrewreborn and @JoeSoap, is that customers should have answers to what are, basic questions. Questions that eon-next should know the answers to.
Even the latest post here doesn't give adequate answers. They've known about the EBSS for long enough, to not be able to give adequate guidance to customers is embarrassing to say the least.
After the debacle with the EPG last weekend you'd think they'd have got their act together (which they should have done already!) for the EBSS. The fact that Customer Services is being overwhelmed is their own doing for the most part, exacerbated by customers using multiple contact channels because of eon-next's inability to manage a routine task.
I'm losing the will to keep telling people to wait, be patient etc, I have serious doubts that eon-next will ever get any better.
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