Did you actually get to speak to a customer advisor or get a response to your message? I only ask as they are snowed-under at present so any reply to a message can take 5 days or so and if phoning you could be on hold for hours.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I got through on the phone, and the guy said and I quote "it's your responsibility to look on the .gov site and find out what you're entitled to". Wasn't great advice personally, he also told me a couple of times that the Gov haven't officially got any caps or relief for businesses... Which confuses me as Eon has this page: https://www.eonnext.com/business/ene...-relief-scheme (which I still don't understand!)
There is just me running a very small animal charity, no team of accountants or admin people. It's all very overwhelming.
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