Just wondering if anyone else was having problems with their prepayment smart metres. I’ve spoken to a few advisors now but not getting much help. I’m crediting my account thru the app but the money isn’t showing on my smart metre.
Never had an issue with my metre before, all seems a bit coincidental that this started yesterday too.
I am sorry to hear that you have not got an answer right away from us! I will feed this back to ensure we are all on the same page and you will not need to speak with multiple people🙂.
This is a known issue and for now you will have to top up via entering your UTRN code into the meter(s) keypad 🤗 - please do have a read over our thisif you do need more support with it.
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Yeah I’ve called a few times, been passed around a fair bit. This is the first time I’ve ever had any problems with E.on to be fair but they aren’t being very helpful. Thanks for you help I’ll call them again tomorrow. Just seemed a bit coincidental with all this going on
You could be right and the current tariff changes etc. may have disrupted your top-up process on the app but I’m sure CS could have come up with a solution.
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