[JoeSoap]

@Magsamillion59

See para 5.24...

Standard credit

5.21 A credit customer is a customer who pays on receipt, including customers that pay by debit or credit card, BACs transfer or cheque, and is neither a prepayment customer nor a Direct Debit customer.

5.22 For credit customers the supplier should provide the EBSS payment by one of the following methods: a. Crediting the account by an amount equal to the EBSS payment; or b. Reducing the amount (including Value Added Tax) charged to the account by an amount equal to the EBSS payment.

5.23 The credit should appear as it would if the customer had made a credit payment. Where the customer account is in credit or at zero balance, the EBSS payment amount will be added to the credit balance. Where a customer account is in debit the EBSS payment can be used against this.

5.24 The credit or reduction should be provided in the first five working days of each delivery month. The EBSS payment must be provided on a monthly basis, regardless of whether the account is paid monthly, quarterly or has an associated payment card.

Taken from here

[Tommysgirl]

Originally Posted by Magsamillion59

When will the customers on variable rate who pay on receipt of their bill get the governments £66 credited to their accounts? Seem most DD customers have had theirs.

I am on a variable rate and pay by monthly variable DD, (much the same as pay on receipt of bill), but I haven't received my £66 either. It seems that many Fixed Rate DD customers have started receiving theirs but few, if any, variable rate customers have. The latest information message (in a reply to my enquiry) I received from Eon Next today, is that they are still updating accounts, so I should receive my £66 in the next few days, and definitely by the end of October, credited to my electricity account, so this might possibly the same for pay on receipt of bill customers. I hope this helps with your question.

[Mailman]

Originally Posted by Magsamillion59

When will the customers on variable rate who pay on receipt of their bill get the governments £66 credited to their accounts? Seem most DD customers have had theirs.

I pay for my energy via Variable Direct Debit (as per the previous poster). My October statement (covering usage 1-30th September) should see a variable DD payment made on £50.48 on 17th October less of course £50.48 (i.e £0). I therefore expect to see a credit balance (after the BEIS October credit of £66 is applied) of £15.52 sitting on my account in the days after 17th October. Fingers crossed this is what happens in my case. Of course if the first BEIS payment comes in before then so much the better.

[Beki]

Well I have some good news! Energy Bill Support Scheme payments has started to be applied to customers accounts!
Here is how it will look on your bills.



Keep an eye out over the next few days for it to be applied to your account. Once again, we really do appreciate your patience.
@JoeSoap and @meldrewreborn - I'm waiting on a firm answer to your backdating tariff question...

[Mailman]

Originally Posted by Magsamillion59

When will the customers on variable rate who pay on receipt of their bill get the governments £66 credited to their accounts? Seem most DD customers have had theirs.

Progress continues by Eon Next.

I got my £66 credited to my energy account today so expect to see this entry.



I am on Variable DD BTW.

[Magsamillion59]

@Mailman I also got mine credited today. The other issue I have though is the tariff. My day time has gone up to 47p from 35p where is the unit cap. It is supposed to be 34p and perhaps 9% more if you pay receipt of bill…mine has gone up by 12p a unit. No debt or any other issues with my account.

[meldrewreborn]

@Magsamillion59

There are different caps if you are on a tariff like economy 7, which has higher day and lower night rates.

[JoeSoap]

@Beki_EONNext

Was there any response to this yesterday’s morning meeting?

[JoeSoap]

Originally Posted by Beki_EONNext

@JoeSoap @meldrewreborn Really great question and I will ask the powers that be about this in my morning meeting tomorrow. 😊

Sorry, I should have quoted in my previous post to avoid confusion.

[Beki]

@JoeSoap You may have missed my response, but I'm still waiting on a firm answer to your backdating tariff question... I have had an answer but I'm questioning some things that were stated and want to ensure I get it right the first time.