[Magda12]

@Anasa_EONNext

Hi there, we are on the standard key meter snd haven't received any vouchers yet. When can we expect it?

[CamillaCherrie]

@Andy65

still can’t get an answer from them.

had this message
This is how it is set for everyone. Your currently on a variable direct debit so we use the £66.00 first that comes in towards your bill and then any extra required will be deducted from your direct debit.

then right after this

Yes the credit will not be used. You can have the built up credit refunded back to your bank or left in your account to help when you use extra energy over the winter to cover bills.

messaged them on the 7th. Couple of replies on 15th then nothing until this evening.

[CamillaCherrie]

@meldrewreborn

i already pay direct debit on receipt of bill.

they still can’t get it right.

[CamillaCherrie]

@meldrewreborn

my current rates are Elec - 50.66 standing and 33.76 unit
Gas 28.48 standing and 10.28 unit

that’s with a direct debit.

[Emily]

@CamillaCherrie

That sounds frustrating - and unhelpfully contradictory..

I suspect the first piece of information is correct. Like you, I pay a variable DD each month. In October the £66 Government assistance was applied to my energy account on 5th and because that more than covered September's usage, my DD (which was due to be taken on 14th) was zeroed - nothing was taken from my bank account.

That's how the system's supposed to be working as far as I'm aware, and hopefully is what will happen for you from November onwards. The start of October was a bit chaotic with the change in price cap, energy price guarantee and government assistance all needing to be applied at the same time, and judging from the forum here there have been more than a few hiccups.

[Andy65]

Originally Posted by CamillaCherrie

@Andy65

still can’t get an answer from them.

had this message
This is how it is set for everyone. Your currently on a variable direct debit so we use the £66.00 first that comes in towards your bill and then any extra required will be deducted from your direct debit.

then right after this

Yes the credit will not be used. You can have the built up credit refunded back to your bank or left in your account to help when you use extra energy over the winter to cover bills.

messaged them on the 7th. Couple of replies on 15th then nothing until this evening.

Hi @CamillaCherrie

The first reply you've had make sense to me and I think it's as I said before about the timing of the £66 being credited to your energy account. Even though you pay by DD on receipt of bill, the first £66 was credited too close to the date of your DD for them to alter the DD, which means that you have ended up in credit. This credit will then be taken off your next bill first, and if the energy used is less than that credit, your DD will be zero.
I'm fairly certain that from your next bill onwards it will make more sense.

I think the second reply means that, if your energy used per month continues to be less than £66, you can either leave the credit in your energy account to be used over winter if your usage increases, or have it paid back to your bank account. The problem with having it paid back is that you may have to contact them each time and you know how long that takes.

When you get your next bill I suspect it will make more sense. I think because you pay by receipt of bill you're expecting your energy account to be zero each month, but because this Government energy payment is an unusual event, eon-next are probably having to apply it in the quickest way they can, rather than the best way.

Can I suggest waiting until you receive your next bill, and in the meantime if you still have questions or I haven't explained it very well, please post back.

[Badbob21]

@Anasa_EONNext Hello, I am still waiting to receive my voucher for prepayment meter, why is it taking so long to send them out?

[meldrewreborn]

Apparently the redemption rate of prepayment vouchers is about half of what was expected. While there could be many reasons for that dispatch and delivery will part of it.

[retrotecchie]

@meldrewreborn

A mate of mine in the next village has a prepay meter. In anticipation of the October price rises he shovelled all the spare cash he had onto the meter before the end of September so he had plenty of credit. He has the voucher but doesn't plan to 'cash it in' until his meter runs low again. I just hope they don't have a 'use by' date on them, i.e. they are only valid for the month in which they are issued. Otherwise, he'd better get himself down to the post office today!

[meldrewreborn]

@retrotecchie

they’re valid for 90 days.