@FARBOB68 Good morning 👋 I'm sorry to hear that your first instalment it not showing, we'd need to have your account details to be able to look into this further - please reach out to one of our Digi Energy Specialist who will be able to look into this in more detail with you 😊
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So I pay a variable direct debit each month based on what I actually use.
the £66 was credit to my account on 6th October.
my usage for September was £53 ish. This dd is taken on the 14th October.
my account was in credit on 6th by £12.
eon have still taken my variable direct debit of £53 so now I’m in credit even more.
8 days for someone to reply on WhatsApp (we won’t discuss the 2 hour wait on the phone to be cut off) and they’ve said I can ask for a refund but this has to be done within 7 days of a meter reading or give another.
surely if I’m in credit before the dd is instructed I shouldn’t be paying anything?
It may be the timing of the first £66 that has caused the problem, I think they'll say it was too close to your DD date for it to be changed. I know it's an 8 day gap but we're dealing with banking and utility companies here 🙄
I'd wait and see what happens next month, it may work as it should because they clearly weren't ready for the first payments.
@Andy65 I'm not so sure, had a bit back and forth and they were pretty sure thats how its working and I will be paying for usage regardless of credit in my account.
Haven't had a reply on whatsapp since Saturday....
Asked for tariffs if I cancelled DD and still waiting on them accepting the fact my smart meter no longer works after 3 years of no data being sent.
The average customer pays £215 extra paying after receipt of bill other than by DD. What is your region? - I can give you the two sets of rates.
To DD, or not to DD? That is the question—Whether 'tis nobler in the mind to suffer the slings and arrows of outrageous fortune, or to take arms against a sea of troubles, And, by opposing, end them?.........
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
I wouldn't cancel your DD @CamillaCherrie, why not wait until your next bill? Your current credit (£12+£53, total £65) will be taken into account, so if your October bill is less than £65 your current credit will cover it and your DD should not be taken.
I really do think it's just a timing issue of your bill, the £66 credit and your DD date. If I'm right you're effectively just running a month behind those of us who pay by fixed monthly DD.
Yes I've got one too. My gas bills are close to zero in the summer and substantial in the winter. I use less Electricity than the average but more than average in Gas.
Paying on standard credit rather than by DD is about 8.6% more. You could pay by DD after receipt of bill (some other suppliers don't pemit this) to get the benefit off DD pricing.
@Andy65 I'm not so sure, had a bit back and forth and they were pretty sure thats how its working and I will be paying for usage regardless of credit in my account.
Haven't had a reply on whatsapp since Saturday....
Asked for tariffs if I cancelled DD and still waiting on them accepting the fact my smart meter no longer works after 3 years of no data being sent.
Just in case you missed my other reply @CamillaCherrie as it's been moved to the first page:
I wouldn't cancel your DD @CamillaCherrie, why not wait until your next bill? Your current credit (£12+£53, total £65) will be taken into account, so if your October bill is less than £65 your current credit will cover it and your DD should not be taken.
I really do think it's just a timing issue of your bill, the £66 credit and your DD date. If I'm right you're effectively just running a month behind those of us who pay by fixed monthly DD.
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