@JoeSoap We are on a Next Online V10 paying £144.99 a month comibined for gas and electric currently fixed until April 2023. The issue is the DD has not been reduced by that amount. We paid exactly the same amount at the start of October as we did previous months
Last edited by Gemmap1987; 11-10-22 at 09:25.
Reason: Clarity
@Anasa_EONNext
I have received a "pay on receipt" bill, covering the period 4th September to 4th October, which does not include the first instalment of the £400 rebate. When will this be credited?
@FARBOB68 Good morning 👋 I'm sorry to hear that your first instalment it not showing, we'd need to have your account details to be able to look into this further - please reach out to one of our Digi Energy Specialist who will be able to look into this in more detail with you 😊
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So I pay a variable direct debit each month based on what I actually use.
the £66 was credit to my account on 6th October.
my usage for September was £53 ish. This dd is taken on the 14th October.
my account was in credit on 6th by £12.
eon have still taken my variable direct debit of £53 so now I’m in credit even more.
8 days for someone to reply on WhatsApp (we won’t discuss the 2 hour wait on the phone to be cut off) and they’ve said I can ask for a refund but this has to be done within 7 days of a meter reading or give another.
surely if I’m in credit before the dd is instructed I shouldn’t be paying anything?
It may be the timing of the first £66 that has caused the problem, I think they'll say it was too close to your DD date for it to be changed. I know it's an 8 day gap but we're dealing with banking and utility companies here 🙄
I'd wait and see what happens next month, it may work as it should because they clearly weren't ready for the first payments.
@Andy65 I'm not so sure, had a bit back and forth and they were pretty sure thats how its working and I will be paying for usage regardless of credit in my account.
Haven't had a reply on whatsapp since Saturday....
Asked for tariffs if I cancelled DD and still waiting on them accepting the fact my smart meter no longer works after 3 years of no data being sent.
The average customer pays £215 extra paying after receipt of bill other than by DD. What is your region? - I can give you the two sets of rates.
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