Govt £400 energy subsidy

Level 1

Beck

06-10-22

@Anasa_EONNext hi Anasa,

Thank you for that but I've logged into my account today and under tm account summary or October statement, there is still nothing noting my credit has been applied to my account. The remainder of the payment should be on my bill (my dd was not taken) but this is still not showing.

Where do I find the leftover credit and updated account status when I log in?

Level 1

Beck

06-10-22

@Andy65thanls for this Andy! Gives me something to quote if anyone ever replies on their messaging service!

Level 91

JoeSoap

06-10-22

@Beck

I gather that your normal DD was under £66/67 per month and that it was (correctly) not taken this month. That leaves a balance, and as I read it that balance will be paid to your Eon Next account.

There is some delay in crediting this amount but it won’t leave you disadvantaged. In future it should be credited to your account on the day your DD would have been taken, but due to all the changes and resulting confusion it will be a bit late this month.

Be patient and it will show on your account before the end of the month, of that I’m sure.

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 19

Johnh1995

07-10-22

Direct Debit customers...

The deduction will be from your Direct Debit so for example if we normally take 200.00 from you each month, with the energy scheme we will only take 134.00 (66.00 reduction). The 66.00 will be applied to your account which will bring it back to 200.00 for you.
This is not happening
A credit on.my account for £66 Is not reducing the DD !!
UPDATE
All sorted out after very helpful E.on community staff member got to grips with the problem

Last edited by Johnh1995; 07-10-22 at 21:11.

Level 3

Gemmap1987

10-10-22

I’ve had the same direct debit amount taken this month as every other month, and now it appears my e-on account has been credited £66. That’s not how it is supposed to work according to the government website. The £66 should be a reduction to my DD payment. I’d at least have expected the money to be credited to my bank account if there was an issue adjusting my DD in time. Why has this happened? I initially had a response from e-on via Twitter, and now they won’t answer my questions. Frustrating!

Last edited by Gemmap1987; 10-10-22 at 21:48. Reason: Clarification

Level 91

JoeSoap

11-10-22

@Gemmap1987

The £66 from the government has been credited to your Eon Next energy account. That is exactly where it should be paid to… so you have received your payment for October.

What should also happen is that your DD should be reduced by that same amount so that your energy account has been credited by the normal monthly amount in total but your bank account is better off by £66.

What I have detailed above is exactly what has happened to me, so on the face of it all should be well for me. Here comes the but…

I’m on a fixed tariff and my unit rates dropped by a considerable amount on 1st October, so my DD should have dropped even further in my opinion. No account was taken of the reduction of my tariff rates.

We don’t know what tariff you are on, or if your unit rates changed upwards or downwards on 1st October. We also don’t know how much your DD is. If you can give more information then that would help us try to work out what has happened ahead of you getting a reply from Eon Next.

For example, if you are on Next Flex then your unit rates will have risen on 1st October. This would normally result in your DD being increased. That increase may have been compensated for by the £66 government assistance and has therefore remained at its existing level. That’s just one theory.

Until you get a reply from Eon Next - and that can currently take many days - we won’t know for sure. In the meantime we can only speculate. If you can provide more details about your tariff and DD then that speculation is more likely to be realistic.

Level 3

Gemmap1987

11-10-22

@JoeSoap We are on a Next Online V10 paying £144.99 a month comibined for gas and electric currently fixed until April 2023. The issue is the DD has not been reduced by that amount. We paid exactly the same amount at the start of October as we did previous months

Last edited by Gemmap1987; 11-10-22 at 09:25. Reason: Clarity

Level 91

JoeSoap

11-10-22

@Gemmap1987

Ah ok. So you are on a good tariff with rates below the new EPG rates I would imagine. Presumably there has been no recent change to your tariff rates so I agree that as well as the £66 being credited to your energy account you would expect the corresponding reduction to your DD.

It can take many days to get a response from Eon Next at present although someone phoned them at 9am on the dot recently and got through in minutes. Good luck with it.

Level 1

FARBOB68

13-10-22

@Anasa_EONNext

I have received a bill
I, covering the period 4th September to 4th October, which does not show the first instalment of the

Last edited by Anasa_EONNext; 13-10-22 at 11:01.

Level 1

FARBOB68

13-10-22

@Anasa_EONNext
I have received a "pay on receipt" bill, covering the period 4th September to 4th October, which does not include the first instalment of the £400 rebate. When will this be credited?