[Anasa_EONNext]

@Tommysgirl I'm sorry to hear that it's not been applied yet, we're still in the process of credited the payments to the account which should start showing on the account in the next few days and certainly by the end of the month. As this is account specific you could always get in touch with one of our Digi Energy Specialist who will be able to look at your account for you if this may help 😊

[DHadlington]

@Anasa_EONNext
Hi,
I pay my electricity bill on receipt of Bill by credit card. The FAQ states that the rebate will be applied to account
during first week of each month for customers such as myself. So far I am seeing no sign of it been applied to my
account when I look online. Is this on track to be applied this week for people who pay on receipt of bill like me ?

Thanks
Derek

[Anasa_EONNext]

@DHadlington Welcome to the Community! Please don't worry there is nothing different for our customers that pay on receipt of bill customers and regular cash payment customers you will see the money automatically applied as a credit to your energy accounts in the first week of each month. This will show as a credit in the payments section of their monthly bill.

Please bear in mind that we are still in the process of updating all the payments so they will be applied as soon as possible for all our customers, we're hoping by the end of the week 😊

[meldrewreborn]

@DHadlington

paying by DD saves the average customer £215 per year ( about 8.6%). But it’s your choice, but not one I would take.

[Beck]

@Anasa_EONNext hi Anasa,

Thank you for that but I've logged into my account today and under tm account summary or October statement, there is still nothing noting my credit has been applied to my account. The remainder of the payment should be on my bill (my dd was not taken) but this is still not showing.

Where do I find the leftover credit and updated account status when I log in?

[Beck]

@Andy65thanls for this Andy! Gives me something to quote if anyone ever replies on their messaging service!

[JoeSoap]

@Beck

I gather that your normal DD was under £66/67 per month and that it was (correctly) not taken this month. That leaves a balance, and as I read it that balance will be paid to your Eon Next account.

There is some delay in crediting this amount but it won’t leave you disadvantaged. In future it should be credited to your account on the day your DD would have been taken, but due to all the changes and resulting confusion it will be a bit late this month.

Be patient and it will show on your account before the end of the month, of that I’m sure.

[Johnh1995]

Direct Debit customers...

The deduction will be from your Direct Debit so for example if we normally take 200.00 from you each month, with the energy scheme we will only take 134.00 (66.00 reduction). The 66.00 will be applied to your account which will bring it back to 200.00 for you.
This is not happening
A credit on.my account for £66 Is not reducing the DD !!
UPDATE
All sorted out after very helpful E.on community staff member got to grips with the problem

[Gemmap1987]

I’ve had the same direct debit amount taken this month as every other month, and now it appears my e-on account has been credited £66. That’s not how it is supposed to work according to the government website. The £66 should be a reduction to my DD payment. I’d at least have expected the money to be credited to my bank account if there was an issue adjusting my DD in time. Why has this happened? I initially had a response from e-on via Twitter, and now they won’t answer my questions. Frustrating!

[JoeSoap]

@Gemmap1987

The £66 from the government has been credited to your Eon Next energy account. That is exactly where it should be paid to… so you have received your payment for October.

What should also happen is that your DD should be reduced by that same amount so that your energy account has been credited by the normal monthly amount in total but your bank account is better off by £66.

What I have detailed above is exactly what has happened to me, so on the face of it all should be well for me. Here comes the but…

I’m on a fixed tariff and my unit rates dropped by a considerable amount on 1st October, so my DD should have dropped even further in my opinion. No account was taken of the reduction of my tariff rates.

We don’t know what tariff you are on, or if your unit rates changed upwards or downwards on 1st October. We also don’t know how much your DD is. If you can give more information then that would help us try to work out what has happened ahead of you getting a reply from Eon Next.

For example, if you are on Next Flex then your unit rates will have risen on 1st October. This would normally result in your DD being increased. That increase may have been compensated for by the £66 government assistance and has therefore remained at its existing level. That’s just one theory.

Until you get a reply from Eon Next - and that can currently take many days - we won’t know for sure. In the meantime we can only speculate. If you can provide more details about your tariff and DD then that speculation is more likely to be realistic.